We’re looking for a proactive, forward‑thinking Strategic Operations Manager to help drive operational excellence across Tesco’s owned channel communications and reward delivery. In this role, you’ll help ensure seamless execution of campaigns and initiatives across email, app, web, and other owned channels enabling us to deliver personalised, customer‑led experiences at scale. You’ll also take a key role in supporting reward operations, helping to deliver coupons, multi‑step initiatives and omnichannel reward journeys with precision and efficiency. Strategic Leadership Partner with the Strategy & Planning Lead to shape and drive the operational strategy for reward execution across all owned channels, including email, mobile, direct mail, in‑store and online. Champion Tesco’s ambition to deliver personalisation at scale by ensuring reward operations align with wider marketing and CRM objectives. Work closely with internal technology teams to co‑develop and maintain the technology roadmap, ensuring business needs are clearly captured and prioritised. Lead continuous improvement initiatives, constantly identifying smarter, more efficient ways to execute, measure and optimise rewards. Support planning cycles by providing insight into operational feasibility, timelines and resource requirements across both communications and reward activities. Identify opportunities for innovation and drive ongoing enhancements in communication and reward operations. Owned Channel & Reward Operations Oversee the smooth delivery of owned‑channel communications and reward campaigns, ensuring they land accurately, on time and in full compliance with required standards. Support the operational processes behind reward mechanics—such as coupons and loyalty initiatives—ensuring they integrate seamlessly into customer communications. Maintain and strengthen workflows that enable agility, efficiency and consistency across campaign and reward delivery. Collaboration & Stakeholder Engagement Work in close partnership with Technology, Marketing, Personalisation and Commercial teams to ensure seamless execution of campaigns and reward initiatives. Build strong, trusted relationships with internal stakeholders to support effective delivery, decision‑making and problem‑solving. Experience in marketing operations, campaign execution or customer communications. Strong strategic thinking and ability to translate vision into actionable plans. Understanding of reward mechanics and omnichannel campaign delivery. Strong organisational skills and attention to detail, with the ability to manage multiple priorities. Ability to work collaboratively and influence without direct authority. A mindset focused on agility, innovation, and continuous improvement. Passion for delivering excellent customer experiences through operational efficiency and reward execution.