Keyword Location Location Type
Seller Account Executive
We are a Sunday Times Top Track 100 company and one of the UK 's fastest growing privately owned companies. The Range has grown enormously since its inception in 1989, and now has over 200 stores nationwide. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.
As a result of our expansion plans, and our continued ongoing success we are seeking a dynamic Marketplace Assistant to be based at our Head Office in Plymouth.
Role Overview:
Within this role, you will manage a portfolio of marketplace sellers, with a focus on accelerating growth, enhancing seller performance and ensuring sellers are positioned for long-term success. You will be the first point of contact and will assist sellers in day-to-day handling and communications - you’ll play a key role in maintaining a positive seller experience. You will need strong communication skills, a problem-solving mindset, and a passion for delivering excellent service in a fast-paced e-commerce environment. You will report directly to the Seller Account Management Lead.
Responsibilities
You will be required to:
1. Manage relationships with a portfolio of Marketplace sellers, focusing on performance optimisation, sales growth and retainment.
2. Work with sellers to drive the implementation of the Marketplace’s product strategy, ensuring alignment with overall business objectives.
3. Drive seller development by identifying opportunities to improve product visibility, expand assortment with competitively priced products and drive sales.
4. Conduct regular performance reviews with sellers and provide actionable insights based on data analysis
5. Provide enhanced support to Tier 1 sellers, offering tailored service levels and proactive guidance.
6. Ensure sellers remain compliant with legal, regulatory, and platform trading policies.
7. Coordinate promotional pricing updates and campaign support across seller accounts.
8. Collaborate with marketing and social teams to capitalise on seasonal moments, campaigns and brand initiatives.
9. Optimise seller product listings through improvements to content, pricing, and availability.
10. Liaise with cross-functional teams (e.g New Business team, Finance, Marketing, Operations) to resolve issues and enhance the end-to-end seller and customer experience
11. Resolve customer care issues in collaboration with internal and external stakeholders.
12. Support seller accounting queries and ensure timely resolution in collaboration with finance teams
13. Deliver clear reporting of sales performance and use insights to influence decision-making.
14. Work closely with the New Business team to prioritise high-potential sellers once they transition from the introductory period.
15. Support product onboarding processes in collaboration with Capita, ensuring accurate and timely product listings.
16. Monitor marketplace performance and seller feedback to drive continuous improvement in platform functionality.
17. Track and report recurring seller issues and work with the wider team to support and contribute to process and platform functionality improvements.
18. Collaborate with the Seller Compliance team to support smooth seller operations and ensure a consistent experience for both sellers and customers
19. Assist in identifying and resolving issues related to product listings, lead times, delivery services, or pricing and escalate when appropriate.
20. Act as the first point of contact for sellers, providing daily operational support by addressing queries, resolving issues, and ensuring smooth and timely interactions.
21. Monitor seller order flow, stock availability, and service-level metrics to ensure consistent performance, collaborating with sellers on improvements and escalating issues when necessary.
22. Work with internal and external stakeholders to manage erroneous returns that are held in the business
23. Use Zendesk to manage support tickets and ensure timely resolution and consistent communications of seller queries
Essential & Preferred Skills & Requirements
24. 0-2 years of experience, with a strong interest in e-commerce marketplaces, with demonstrated skills through academic work, internships, or related experiences
25. Confident with Microsoft Excel and capable of working with formulas and graphs. Comfortable analysing data and producing clear, actionable reports.
26. Strong communication and problem-solving skills, with a focus on delivering excellent customer service.
27. Ability to multitask, prioritise, and meet tight deadlines.
28. Experience in working cross-functionally with technical and operational teams
Position: Permanent, Full-time, In-Office.
Hours: Monday – Friday, 08:45am – 17:30pm.
Location: Plymouth, Devon
Salary: Competitive Salary
Notice Period: 3 months