Job Purpose:
To deliver friendly and effective 5-star customer services, that creates, a warm and welcoming atmosphere for all visitors and guests, at all times.
To be punctual and maintain a professional appearance and adhere to uniform policy.
Ensure that the Reception area is kept clean and tidy at all times.
To have excellent knowledge of the site (including Building Manager and Tenants) and surrounding areas.
Deal with all enquiries in a professional and courteous manner whether personally, telephone, email and etc.
Manage all visitor passes in a prompt and efficient manner.
Be responsible for evacuation, in cases of emergency, acting as first point of contact for visitors and guests.
Maintain a personal knowledge by completing in-house and external training material when provided. All training must be completed to a proficient standard.
Carry out instructions when given by Management and/or Head Office.
To prioritise tasks in relevance of importance.
To assist with any taxi bookings and other reasonable requests with a “Can Do Attitude”.
Responsible for all couriers and Royal Mail using online ordering system
The role will require the successful candidate to have a SIA license or EMCOR UK will provide if necessary. Duties:
1. Answering the switchboard in an efficient and professional manner, within a target of 5 rings
2. Callers are to be announced when put through the relevant extension, with messages to be taken if the call cannot be taken at that time. All messages to have time, date, caller's name company, contact no and reason for call, if appropriate. Messages must be passed to the recipient promptly.
3. Greeting visitors ensuring all names and details are logged and recorded in the visitor’s book on reception and notifying the appropriate EMCOR UK member of staff. All visitors must have appointments and be accompanied at all times.
4. Assist with maintaining the Premier House telephone extension list and ensuring all appropriate staff are provided with an up to date copy.
5. To update notice boards with internal announcements and current vacancies. To ensure all notice boards are kept tidy.
6. To project a professional and positive image at all times to both internal and external customers.
7. To ensure that security processes regarding the access of staff and visitors into Premier House are adhered to.
8. To assist with the distribution of incoming faxes, particularly those marked urgent, and notification to relevant person on receipt to reception.
9. To keep a close view of the Premier House car park and advise members of staff or visitors if they have parked inappropriately.
10. To provide back up cover for the Post Room in periods of absence or sickness.
11. To assist with meeting room bookings, ordering refreshments and making tea and coffee, when required.
12. To oversee the buildings archive storage room and ensure it is kept tidy. To oversee the buildings archive log and liaise with departments to ensure archiving is carried out on a regular basis.
13. To ensure EMCOR Brochures are at hand within the Reception area.
14. To assist Management Assistant with ad hoc duties for Premier House.
15. To provide back-up administration support as and when required.
16. To uphold and promote the good name of EMCOR UK at all times.
17. To operate a clear desk policy and be responsible for general tidiness and housekeeping within the Reception area.
18. To develop an understanding of EMCOR UK in order to improve personal contribution to the company and all staff interacted with.
19. To carry out as requested any other office duties, which are normal custom and practice.
Person Specification
Skills:
20. Excellent telephone manner
21. Good communication skills
22. Smart, presentable appearance
23. Use of own initiative
24. Personable, approachable and able to work as part of a team
25. Extensive reception experience
26. Good switchboard skills
27. Well organised with the ability to prioritise
28. Good IT skills including Word, Excel and Lotus Notes
Benefits
25 days holidays + Bank holidays
Holiday Buy Scheme - up to 5 days
Industry leading Maternity & Paternity Policies Real Living Wage Employer
Refer a Friend scheme
Extensive Learning & Development opportunities - including opportunities for progression.
Discount Shopping, Gym, Days Out
Bike To Work Scheme
Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
Occupational Health - Making a positive change to Health & wellbeing at work.
Various Rewards & Recognition Awards
x11 RoSPA Awards for Health & Safety achievements in 2022
Order of Distinction Award for our Aldermaston account team (for 15 consecutive RoSPA Gold Awards)
Stable employer with long-term prospects on the contract