Venesky-Brown's client, a public sector organisation in Edinburgh/Glasgow, is currently looking to recruit a Helpdesk Analyst for an initial 3-month contract with potential to extend on a rate of £15.09 hour. This role will be a hybrid of working at home and in the office.
Responsibilities:
Responding to support enquiries in a timely, courteous and helpful manner
Investigating reported technical issues reported by our users and colleagues
Escalating significant issues to the Support Team lead and or Delivery teams
Working with other team members to establish common themes with enquiries and making suggestions for how the product(s) can be improved to reduce support enquiries and improve our user experience
Be proactive and to take initiative towards managing own and team workload via a service desk and keeping records up to date
Essential Skills:
Educated to NVQ/SVQ Level 3/HNC Level in a related subject
Experience working within a fastpaced customer service environment
Confident with communication with both internal and external customers in a polite, timely and informative way - both written and verbally
Ability to organise work flexibly within a multi-stakeholder/multi-deadline environment
Can work as part of a tea...