Overview
Systems Support and Development Officer at Staffordshire Fire and Rescue Service
Location: Strategy & Intelligence Department, Service Headquarters
Salary: £35,412 to £38,220 (Grade 7) · Hours: 37 hours per week (flexible working scheme available)
About The Role
An exciting opportunity within the Strategy and Intelligence Department for a System Support and Development Officer. You will support the ongoing implementation and development of Software Products for Staffordshire Fire and Rescue Service. You will work as part of a dedicated team, reporting to the Performance and Assurance Manager, with responsibilities including development of new functionality, maintenance of core software, liaison with software providers, and user training and support. This is a technical role focused on managing, maintaining, and improving Service systems that provide critical information.
Key Duties
* Lead the development, configuration, testing, implementation, and user training for Service information systems.
* Become a subject matter expert in front-end and back-end configurations and provide solutions to business objectives.
* Manage user requests by resolving errors and addressing enhancement requests.
* Identify enhancements and improvements; work with software providers to influence system development.
* Lead meetings with internal stakeholders to discuss new functionality integration.
* Ensure development and system changes are completed within agreed timescales.
* Liaise with software providers; chair regular meetings on issues and enhancements.
* Independently organise ad-hoc meetings with internal and external stakeholders.
* Develop and report on data contained within Service information systems.
* Undertake robust development and simulated user testing for new functionality.
* Schedule system upgrades and provide communications to the wider Service.
* Create and manage user accounts and associated system permission profiles.
* Ensure awareness of service policies, business processes, and Data Protection legislation in all development work.
* Communicate effectively with a wide range of stakeholders, internally and externally.
Additional Information
The successful candidate may be required to work flexible hours and travel to different service locations, including Shared Fire Control and occasional travel outside the Service to meet with software providers.
Education And Training
* Educated to degree level (or equivalent) in software development or similar.
* Significant previous experience utilising technical skills to support software development.
Knowledge And Experience
* Experience of communicating and influencing at all levels of an organisation.
* Building effective working relationships with a range of stakeholders.
* Analysing data, creating reports, and presenting information.
* Solving technical issues through knowledge and skill.
* Working independently to achieve objectives.
* Creating training materials and providing training and support to users.
* Working with sensitive and confidential information, understanding GDPR and government security classifications.
Skills, Abilities, And Personal Qualities
* Effective communication both orally and in writing.
* Interacting well with colleagues to achieve workable solutions.
* Ability to take ownership of tasks, prioritise workloads, and work independently.
* Proven ability to analyse requirements, identify issues, and provide support.
* Strong attention to detail and analytical and problem-solving skills.
Closing Date
Closing date: 09/10/2025 Midday 12:00 · Interview date: TBC
How to Apply
Please apply by submitting your CV and cover letter outlining your suitability for the role.
Benefits Of Working For Staffordshire Fire And Rescue Service
* Enhanced Annual Leave Entitlement
* Generous Pension scheme
* Onsite gyms and Fitness Advisor
* Free Parking at most sites
* Enhanced Maternity Package (benefits paid on eligibility)
* Occupational Health - on-site fully funded centre
* Employee Assistance Programme (EAP)
* Eye Tests
* Flexible Working Scheme
* The Firefighter Charity
* Cycle Scheme
* Blue Light Card
* Flamesavers - credit union
* Rewards for Rescue
* Commitment to equality and diversity
Safeguarding: Staffordshire Fire and Rescue Service’s recruitment procedures reflect commitment to safeguarding and promoting welfare.
Disclosure and Barring Service: Pre-employment checks may include DBS where applicable.
Positive Action
We support Equality, Diversity and Inclusion and encourage applications from underrepresented groups. For more information, contact positive.action@staffordshirefire.gov.uk. For recruitment queries, contact hrrecruitment.team@staffordshire.police.uk.
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