IT Support Engineer
Based in Kent
Starting ASAP
Permanent Role
£40,000
Must have a Full UK licence.
Duties will include but not be limited too:
* Providing support to Specialist systems
* Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop / laptop hardware and software applications.
* Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution.
* Provision of site setups, from design to production.
* Provision of mobile phones and associated accessories.
* Active directory account management (including starters/leavers).
* Morning Operations (Checking Backups (Veeam) and IT systems).
* Providing technical support to projects as needed.
* Server maintenance and administration (MS Windows 2012 and 2016) including updates.
* Ensuring the smooth operation of IT systems (Exchange 365, Manage Engine Service Desk Plus, Mimecast, Webroot, Websense).
* Providing support to all Network Infrastructure (SDWAN, HP Aruba Switches and Access Points, Ubiquiti Wireless systems).
* Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.).