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Customer Service means many things to many people. But being Completely Customer Focused is what we stand for. Part of the Travis Perkins Group, CCF is a nationwide distributor of insulation and interior building products to the UK construction industry. Our goal is to be the industry leader in customer service by providing our customers with the support they need to complete their projects. Are you Completely Customer Focused?
As an Apprentice Sales Office Assistant, you'll have the opportunity to build relationships with customers. You don't need to be an expert in our products yet; you'll join our industry-leading apprenticeship programme, which will equip you with the skills, knowledge, and behaviors to succeed and set you up for future success.
Our CCF Pursuit of Better Certificate is a 12-month Apprenticeship that provides you with the tools to excel in your role. During your apprenticeship, you'll explore:
* Our safety culture within branches
* The products we sell and the services we provide
* What makes us different and why we are the number one choice for our customers
Our Apprenticeships focus on your development and include study time within your workweek, allowing you to earn your qualification without impacting your work-life balance. We offer a strong support network through 1:1 coaching, mentoring, and technical and skills training to help you progress your career. Our experienced team will support you throughout your apprenticeship, which can lead to further development opportunities up to executive levels.
In 2022, our Apprenticeship programmes were recognized as the 11th best employer of Apprentices by Rate My Apprenticeship and 33rd by the Department of Education.
What’s the day-to-day?
No two days are the same, but your core responsibilities will include:
* Building relationships with customers in person and over the phone by taking orders, providing quotes, offering solutions, and recommending products.
* Being helpful and friendly, getting to know our customers on a first-name basis.
* Using your knowledge of our products to assist with inquiries, provide product information, prepare quotes, and help customers with their purchases.
What’s in it for you?
A competitive salary and benefits package, including 22 days holiday, colleague bonuses, and discounts across the Travis Perkins Group. We also offer online discounts at various retailers, from theme parks to dining out and cinemas. Our working hours promote a great work-life balance, with most customers choosing to enjoy weekends and bank holidays off.
Does this sound like you?
We seek individuals with the potential to become future leaders. You should be eager to learn and work across all areas of our business, with the ambition to build a long and successful career with us.
We are committed to being an inclusive employer, ensuring everyone feels safe, welcome, and confident to be their authentic selves. Be yourself—that's what makes us, us.
Seniority level
* Internship
Employment type
* Full-time
Job function
* Administrative
Industries
* Wholesale Building Materials
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