The role of Concierge will include:
1. Being a first point of call to receive and direct all customer queries
2. Developing good relationships with customers, helping them develop life skills
3. Handling occasional emergency/challenging situations
4. Going above and beyond to ensure an excellent service is provided to our customers
5. Occasionally organising and running social activities
6. Some health and safety responsibilities e.g. fire safety checks
7. Ensuring the security of the service is maintained
8. Writing and updating customer notes
Skills and experiences:
9. Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
10. Previous experience working under challenging circumstances
11. Good communication skills
12. Ability to use IT systems confidently
Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
13. £11.61 per hour
14. At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
15. A pension scheme with employer contributions
16. A variety of online discounts and rewards from major retailers
17. Health and well-being plans
18. Life assurance
19. Family friendly arrangements, including opportunities for flexible working
20. Tax efficient savings through our Cycle to Work scheme
21. A wide range of learning and development opportunities
22. The full time equivalent for this role is 37.5 hours
Job Reference: 217828