Job Title:
Technician – IT Repair & Refurbishment
Location:
Bury St Edmunds
Salary:
£26,000 – £28,000 per annum
Job Type:
Full-time
Job Summary
We are seeking a skilled
Technician
to join our team in Bury St Edmunds. The ideal candidate will have a strong background in
IT hardware repair, refurbishment, and equipment maintenance
, along with mechanical knowledge and hands-on repair skills. This role involves diagnosing, repairing, and refurbishing IT equipment to ensure all devices meet our quality standards before leaving the facility. The Technician will play a key role in supporting our operations and delivering high-quality service to our clients.
Key Responsibilities
* Diagnose, repair, and troubleshoot computer hardware, software, and IT equipment faults.
* Set up and configure computer networking systems.
* Carry out cosmetic repairs and refurbishment (e.g. applying vinyl skins to laptop lids and keyboards).
* Conduct upgrades and repairs, such as HDD, RAM, and GPU/graphics card replacement.
* Perform data sanitisation using approved erasure software.
* Operate data destruction plant machinery for secure disposal.
* Grade IT equipment in line with company standards.
* Maintain accurate records of all repairs, refurbishments, and quality checks.
* Test IT peripherals and operating systems prior to dispatch.
* Manage stock and asset inventory, including SKU creation, stock location updates, and stock takes.
* Pick, pack, and prepare IT equipment for dispatch.
* Enter and update data in company database systems.
* Dismantle beyond economical repair equipment (WEEE).
* Complete and verify collection and delivery paperwork.
* Collaborate with colleagues to improve processes and service delivery.
* Maintain a safe and organised workspace.
Requirements
* Proven experience in IT equipment repair and refurbishment.
* Strong understanding of product quality standards.
* Proficiency with hand tools for repair and maintenance tasks.
* Ability to read and follow scope and technical documents.
* Excellent problem-solving skills and high attention to detail.
* Strong verbal and written communication skills.
Benefits
* 25 days annual leave plus bank holidays
* Company pension scheme
* On-site parking
* Company events
Schedule
* Monday to Friday
Salary
* £26,000 – £28,000 per annum