Job Title: 1st Line Support Engineer
Location: Stansted / Luton (2 days a week working at Stansted airport, 2 days a week working at Luton airport, 1 day a week from home)
Salary: £27,000 - £30,000 per annum
Job Type: Permanent, Full Time
Working Hours: 40 hours per week, Monday to Friday
Out of hours support also required on a rota basis (additional on-call allowance paid in respect of this)
Start Date: ASAP
Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.
About the Role:
As a 1st Line Support Engineer, you will provide exceptional 1st line support to 300 users, both onsite and remotely, by effectively managing all support requests through to resolution whilst building relationships with our internal customers.
Principal Accountabilities:
1. Being first point of contact for all inbound service requests raised by various communication channels. Initial triage and prioritisation of new support calls and escalating to 2nd/3rd Line to ensure a timely resolution and closure
2. Appropriately logging service requests and dealing with password resets, processing new user requests, ac...