A growing fintech company in Cardiff is looking for a customer-focused professional to manage cardholder disputes. You will oversee the entire dispute lifecycle, ensuring thorough investigations lead to fair and compliant outcomes. Candidates should have 1+ years in the cards or payments industry with a strong emphasis on customer satisfaction and process improvements. This hybrid role requires attendance in the office 3 days a week, contributing to an office culture that emphasizes collaboration and inclusivity. #J-18808-Ljbffr