Job Title: Site Supervisor – Smart Metering (Essex & Suffolk Water)
Location: Suffolk (Field-based)
Contract Type: Full-time, Permanent
Reports to: Delivery Manager
Role Overview
We are seeking a proactive and safety-focused Site Supervisor to oversee daily field operations on our Smart Water Metering Contract across Essex and/or Suffolk. The successful candidate will play a key role in supervising site activities, ensuring all work is delivered to a high standard of safety, quality, and compliance.
This role is ideal for someone with strong leadership and communication skills, who is well-versed in street works, site safety, and utility regulations. NSWRA Supervisor Units and EUSR Water Hygiene certification are mandatory.
Key Responsibilities
Daily Site Supervision:
Oversee and coordinate the activities of smart metering installation teams, ensuring works are completed safely, efficiently, and in line with contract and regulatory standards.
Safety & Compliance:
Ensure strict adherence to Health & Safety regulations, including the New Roads and Street Works Act (NRSWA), and enforce all safety protocols on site.
Quality Assurance:
Monitor the quality of installation works, conduct audits and inspections, and ensure any non-conformances are addressed and closed out promptly.
Site Coordination:
Liaise with delivery managers, planners, and engineers to ensure efficient site setups, traffic management, reinstatement, and client requirements are met.
Customer Interaction:
Act as a site-level point of contact for customer queries, complaints, or access issues. Support teams in delivering a positive customer experience.
Team Support & Briefings:
Deliver daily briefings, toolbox talks, and support operational teams in the field. Ensure teams are fully briefed on job requirements, risks, and safety measures.
Documentation & Reporting:
Maintain accurate site records, safety checks, and daily progress updates. Report incidents, near misses, and site issues in a timely manner.
Required Qualifications & Certifications
NRSWA Supervisor Units (Essential – Must be valid)
EUSR Water Hygiene Card (Essential – Must be valid)
Full UK Driving Licence
Experience supervising street works, utility or metering teams
Good working knowledge of Health & Safety legislation and best practices in utility environments
Desirable Experience & Skills
Previous experience in smart water metering or similar work stream
First Aid at Work certification
Strong understanding of reinstatement practices and traffic management
Competent using handheld/mobile technology for reporting and auditing
Ability to work independently and manage multiple teams across a geographic region
What We Offer
Competitive salary and company vehicle
Fuel card and equipment provided
Ongoing training and development opportunities
Supportive and safety-first working culture
Base Location: Suffolk Depot (with regular travel across Suffolk and occasionally Essex), mainly site based
Working Hours: Monday–Friday (occasional evening or weekend visits may be required)