Job Description
Carnival UK is in search of a Senior Manager, Trade Marketing & Sales Operations who is crucial in supporting our Cunard brand direction and nurturing a high-performing team.
Role Overview
The Cunard Sales and Marketing team is instrumental in the success of Cunard and our aim to be the benchmark of luxury travel.
Our Sales team finds new routes to market for our brand, develops existing partnerships, and works closely with our ship-based Sales Managers. They also manage communications, systems, and events to ensure our travel trade partners are at the centre of all that we do.
Our Marketing team — covering advertising, CRM, brand, PR, digital, guest loyalty and our creative studio — maximises opportunities and creates focused, meaningful communications that grow existing audiences and attract new ones. Trade Marketing sits within this team, ensuring that our travel trade communications are aligned with brand strategy and resonate with our target guests.
Sitting at the intersection of Sales and Marketing, our Trade Marketing and Sales Operations team acts as the bridge between these departments. They ensure that Cunard's brand and commercial activity is translated into effective tools, campaigns and support that empower our travel agent partners to confidently sell Cunard to the right guests.
Key accountabilities include:
* Lead the strategy and execution of trade marketing and sales operations, including trade communications, training, and events.
* Manage and develop a team, ensuring effective delivery of trade marketing activities and professional growth of direct reports.
* Oversee the budget for trade marketing, ensuring effective investment and return on investment (ROI).
* Build strong relationships with internal teams, travel agents, and external partners to enhance Cunard's brand and sales performance.
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered as a full-time or part-time position, on a fixed term basis for 12-months, we offer hybrid work including up to two days from home.
Requirements: Your Expertise and Leadership
To thrive as a Senior Manager within the Cunard Marketing team, we're looking for:
* Strong experience in marketing communications across multiple channels, including web, social, email and print.
* Proven commercial acumen, with the ability to manage budgets effectively and make data-driven decisions.
* High analytical and numerical literacy, with the ability to translate complex business information into clear, compelling messaging for external audiences — particularly within a B2B context.
* Excellent relationship management and influencing skills at all levels, with a strong track record of working with trade partners and stakeholders in a business-to-business environment.
About You: A Catalyst for Change
We believe that diversity enriches our team. We're interested in candidates who:
* Speaks up and encourages open communication within the team.
* Builds inclusive relationships and supports the wellbeing of others.
* Drives continuous improvement and promotes collaboration.
* Acts as a role model, communicating values and priorities clearly.
Why Join Us?
Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you.
Read our employee experience guide to learn more about life as a Carnival UK colleague.
CUK-employee-experience-guide-July-
Our benefits package reflects our commitment to your wellbeing:
* Employee Discounted Cruising plus Friends and Family offers
* Annual bonus
* A friendly welcome with help settling in
* Regular office events including live entertainment, lifestyle events and charity partner fundraisers
* Extensive learning and development opportunities
* Minimum 25 days leave, bank holiday allowance and holiday trading scheme
* Employee-led networks
* Employee Assistance and Wellbeing programmes
* Recognition scheme with prizes and awards
* Contributory Defined Contribution Pension scheme
* Company paid private medical and dental insurance and health assessment
* In-house Occupational Health help and access to digital GP
* Life Assurance
* Parental and adoption leave
* Employee Shares Plan
* Electric Car and Cycle to Work schemes
* Onsite restaurant offering range of healthy cooked and grab and go meals
* Discounted retail and leisure via discounts portal
Ready to Lead?
If guiding a guest experience team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.
Recruitment Journey
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About Us
Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
About the Team
The Cunard Sales and Marketing team are instrumental in the success of Cunard and our aim to be the benchmark of luxury travel. Our marketing teams maximize opportunity and create focused, meaningful communications that help to grow existing audiences as well as appealing to new ones. We have experts across advertising, CRM, brand, PR, digital, loyalty and the creative studio who work together collaboratively to create unforgettable holiday happiness. Our sales teams develop and grow partnerships ensuring they have the finest knowledge of our products. Our teams also manage sales communications, systems, and events to provide the best tools and support, ensuring that our travel trade partners are at the centre of all that we do. In addition to supporting travel agents, the sales team provide support to a team of ship based sales managers and work with third parties to find new routes to market for our brand.
Join us on our journey - apply now.