Job Summary
An exciting opportunity has become available for a Customer Service Administrator to join our team at ABC. This important role will help ensure ABC customers receive excellent service and help them to repay bridging loans, overdrafts and other secured specialist lending products on time. This is a fantastic opportunity to join a stable and rapidly growing financial service provider.
The role is for a customer focused individual.
The role holder will work proactively to support ABC account holders during the lifetime of their account history with us. Using a can-do approach, the role holder will provide friendly, efficient and quality customer service. A key element of your role will be to complete servicing processes such as issuing statements and letters on customer accounts, as well as dealing with customer queries via phone and email. This and other related activities will require close attention to detail.
Key tasks and responsibilities:
* Proactively and consistently deliver an excellent level of customer service, whether by telephone, letter or e-mail, supporting customers in the repayment of their bridging loan, overdraft and other specialist lending products.
* Identify and help support vulnerable customers.
* Taking ownership and the lead in resolving customer queries – responding within service level agreements.
* Referring required decisions (possibly having completed a written rationale) to more senior colleagues.
* Complete a wide range of servicing/administrational tasks and processes in support of customers.
* Work with other team members to ensure that all customer servicing activity is completed in a timely and accurate manner.
* Keep CRM system up to date with accurate customer information, documents and notes.
* Look for ways to improve processes, procedures and systems, in some cases being involved in the work to implement the improvements identified.
* Follow all regulatory and legislative guidelines.
* Follow all financial crime related processes and procedures.
Qualifications
* May have gained experience of working in a financial service or office environment or similar.
* Will have some experience of working with customers.
* Must relish working in a customer centric, yet business focused environment.
* Will be organised, structured and able to manage their workload.
* Have excellent communication skills, both verbally and in writing
* Attained excellent grades in both GCSE (or equivalent) English and Maths. Likely attained A-Level qualifications and possibly a degree.
Location: Borehamwood
Alternative Bridging Corporation is an equal opportunity employer and welcomes applicants from diverse backgrounds. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: £22,000.00-£28,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Store discount
Application question(s):
* Would you require sponsorship?
Education:
* GCSE or equivalent (required)
Experience:
* customer service: 1 year (required)
Language:
* English (required)
Licence/Certification:
* Driving Licence (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person