Job Description
National Highways has an exciting opportunity for a Senior Quality & Performance Analyst to lead on regional performance reporting, drive the implementation and embedment of performance measurement and management as an essential tool for effective contract management in line with the Delivery Plan.
You will drive the implementation and embedment of appropriate quality management practices within the region, including the use of available auditing arrangements in line with the Delivery Plan.
This role will be based from our Bedford office.
Responsibilities
* Work collaboratively with regional and national Operations teams to shape, define, and implement performance reporting requirements, KPIs, and metrics to better understand and visibility of the Region's performance against its targets.
* Manage the allocated work to deliver the audit programme for the region's contracts. Facilitate all external audits and carry out data and trend analysis on audit findings and nonconformities.
* Act as Implementation Owner for Quality Management of the region's contracts and use performance and trend analysis to identify improvements in quality performance, weighing pros and cons and including cost benefit analysis.
* Manage the allocated elements of the region's quality and performance reporting and provide advice and recommendations on supplier performance measurement.
* Contribute to the development and maintenance of Quality Management documentation and champion a culture of continuous improvement across the region by ensuring performance feedback and lessons learned are captured, owned, tracked and monitored through to delivery.
Qualifications
* Thorough understanding of commercial contracts and quality and performance management.
* Lead Auditor for ISO 9001 (desirable to also have any of ISO14001, ISO 45001, ISO 27001, NHSS and BS 44001).
* Experience in quality and performance management, including detailed experience maintaining challenging yet collaborative commercial relationships with the supply chain and driving continual improvement and best practice.
* Excellent data and information management and reporting skills.
* Excellent understanding of Quality Management Systems, quality measurement requirements and methods.
Benefits
* Basic salary with potential performance related bonus.
* Contributory pension scheme with employer contribution of up to 10%.
* Annual leave starting at 26 days (plus Bank Holidays) and rising by 1 day each year up to 31 days (plus Bank Holidays).
* Flexible hours and hybrid working approach.
* Life assurance of 4 times annual salary.
* Health and wellbeing support, including an Employee Assistance Programme, a wellbeing app, occupational health service and flu vaccines.
* Cycle to work scheme for the purchase of a bicycle and equipment.
* Significant investment in career development through learning and development, talent management, coaching, mentoring and on‑job experience.
* Family friendly: enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave, holiday play schemes support and paid special leave (up to 5 days a year).
* Money friendly: access to a discounts platform including over 3000 discounts for supermarkets, dining out, leisure and holidays, alongside a financial wellbeing programme.
* Community friendly: paid leave to volunteer (3 days basic per year).
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
We reserve the right to close before the advertisement expires.
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