Head of Product – E-Learning
Location: Hybrid – iHasco, Windsor House, Bracknell
Reports to: Chief Product Officer
Brand: iHasco – part of Citation Group
Travel: Regular travel to Citation Group Head Office, Kings Court, Wilmslow SK9 5AR
Overview
Citation Group Product North Star
We exist to help SMEs grow by enabling their people, protecting their assets, and becoming essential to their daily operations.
Our goal is not just to support them, but to become a core part of how they run by embedding our tools and services into their day-to-day.
Within that ecosystem, iHasco is our learning powerhouse.
Our mission:
Workplace training made beautifully simple — helping businesses move faster, stay safer, and build teams that are ready for anything.
Learning shouldn’t be confusing, dull, or just a box-ticking exercise. iHasco blends great design, smart technology, and creative storytelling to deliver training that sticks — easy to roll out, simple to use, and built to get people learning fast.
As Head of Product – E-Learning, you’ll lead this mission at a pivotal moment. You’ll take full responsibility for both the day-to-day performance of iHasco’s current platform and product suite and the transformation towards AI-orchestrated learning — a next-generation experience that adapts to each learner, automates accountability, and drives measurable results for our clients.
Why this role?
* Lead a market-defining transformation: Deliver the evolution from static courses to adaptive, intelligent learning powered by AI.
* Balance now and next: Maintain, optimise, and grow today’s iHasco LMS and e-commerce platform while building tomorrow’s AI-driven capabilities.
* Strategic freedom with measurable impact: Shape the roadmap, investment cases, and outcomes that drive growth, engagement, and NPS.
* Cross-functional leadership: Partner with Engineering, Content, Marketing, and Commercial to deliver learning experiences that learners love and employers trust.
* Global reach: Support iHasco’s integration and expansion within Citation’s mobile and learning ecosystem across the UK, Australia and Canada.
What you’ll be doing
* Own and deliver the end-to-end product strategy for iHasco — from roadmap definition to market success.
* Oversee day-to-day product operations: platform stability, feature delivery, user experience, catalogue performance, and commercial optimisation.
* Lead the 2026 AI-Orchestrated Learning Engine, embedding adaptive pathways, personalised delivery, and intelligent reporting.
* Use analytics and customer insight to drive adoption, engagement, and retention across our SME base.
* Champion the learner and client voice through continuous discovery, testing, and iteration.
* Collaborate with technology and design leaders to modernise infrastructure and ensure seamless integration with Group systems.
* Define and monitor success metrics for engagement, satisfaction, NRR, and platform health.
* Coach, mentor, and grow a high-performing product team, creating clarity of purpose and accountability across delivery.
* Be a leader who rolls up their sleeves: you’ll dive deep into discovery, design, and delivery with your teams — shaping concepts, refining user journeys, and ensuring great products get built. But you’ll also step back to connect those details to the bigger picture — translating vision into strategy and strategy into tangible outcomes.
* Represent E-Learning within Citation’s Product Leadership Community, driving consistency, innovation, and shared value creation.
What we’re looking for
* Proven experience leading digital learning or SaaS products at scale.
* A hands-on strategic leader — equally comfortable defining product vision and working side-by-side with teams to bring it to life.
* Commercially sharp and data-driven decision-maker.
* Understanding of AI-driven/adaptive learning and its potential to personalise training.
* Deep appreciation of user-centred design and platform usability.
* Excellent stakeholder management and cross-functional influence.
* Pragmatic Agile mindset focused on outcomes over rituals.
What’s in it for you
* Lead one of Citation Group’s most strategic product transformations.
* High autonomy and direct exposure to the Group Executive Team and investors.
* Work with cutting-edge AI, mobile, and learning innovation.
* A collaborative culture that values initiative and experimentation.
* 25 days’ holiday plus bank holidays, your birthday off, and extra time for newlyweds or new pet parents.
* Private healthcare, volunteering days, and family-friendly benefits reflecting our values