Salary: £25,000 - 40,000 per year Requirements: 1 year experience in IT support, managing tickets in a fast-paced environment Experience working with MACs (APPLE) Outstanding verbal and written communication skills Organized, focused, and solution-oriented Ability to convey technical solutions to non-technical users Calm and logical under pressure Strong team player capable of collaborating with senior individuals Responsibilities: Provide first and second-line technical support to over 170 users Manage helpdesk tickets in priority order Onboard and offboard employees and freelancers, including account setup and software configuration Create documentation and guides for users Maintain records of support tickets and escalate issues to senior engineers as needed Provide technical support for hardware and software both face-to-face and remotely Ensure network servers and IT services are accessible to users Support video conferencing platforms and equipment Conduct daily and weekly checks of office equipment Provide weekly status reports on ongoing user issues and common problems Technologies: Hardware Support Network Cloud Mobile More: We are seeking an IT Helpdesk Analyst with a salary range of £30,000 - £35,000, based in London. In this role, you will be the primary point of contact for technology-related issues, providing crucial support to both office-based and remote staff within a hybrid working model. We offer a dynamic work environment where your problem-solving skills and dedication to customer service will be highly valued. Join our team as we support our employees in navigating technology and ensure smooth operations. last updated 5 week of 2026