We are looking for an
Operations Process Administrator
to join our Portfolio, Marketing and Communications team. You will support the
successful delivery of programmes of work
across our Picker Programmes and Learning & Development teams, helping to ensure
an excellent customer experience
and
the smooth running of internal processes
. You will need experience in
administrative process development and documentation management
, as well as
strong organisational skills
and
attention to detail
. You'll also need to be confident working independently within established guidelines and collaborating across teams to deliver high-quality outputs.
Salary:
£25,307 to £28,524 per annum, plus benefits
Contract period:
Permanent
Job Type:
Full time (37.5 hours)
Reporting to:
Operations Process Manager
Team:
Portfolio, Marketing and Communications
Location:
Oxford / up to 100% remote working in line with Picker's Home and Remote Working Policy (must be based in the UK)
In this Role
In this role you will:
* Support the successful delivery of programmes of work
* Maintain accurate and compliant project documentation in line with internal standards and external regulatory requirements
* Monitor programme progress and contribute to internal and external reporting activities
* Assist in building and quality assuring surveys within software packages
* Provide logistical and administrative support
* Create and maintain action plans, tracking progress to ensure timely updates and task completion
* Contribute to the creation, updating and maintenance of process documentation and templates
* Support the development and implementation of administrative processes and file/folder systems
* Liaise with team members and stakeholders to gather feedback and incorporate it into process improvements
* Assist with cross-functional initiatives and support the Operations Process Manager in delivering process improvements
About you
You will have:
* Experience in administrative process development and documentation management
* Experience of organising and maintaining accurate records
* Ability to confidently manage sensitive/confidential data
* Knowledge of project management principles and systems
* Experience of creating structured action plans and tracking progress
* Ability to work independently within set guidelines and proactively seek review and approval
* Excellent attention to detail and strong verbal and written communication skills
* A collaborative working style and ability to work with colleagues at all levels
* Proficient IT literacy, including Microsoft Word, Excel, PowerPoint, SharePoint, Teams and Outlook
* Relevant experience gained through work or academic studies
This is a summary of the job description. Please review the full job description for further details.
About Picker Institute Europe
Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone.
We evaluate the areas of health and social care that matter most to people, producing actionable and insightful results to drive advances in standards. If you are passionate about putting people at the forefront of healthcare services, then Picker could be the place for you.
Working with us
Here at Picker, we believe in treating our people well; from excellent career opportunities to a positive, collaborative culture. We all work with a shared set of values that inspire us to achieve the biggest impact. We work to understand, measure and improve the areas of health and social care that matter most to people, producing actionable and insightful results to help providers deliver better care. If you are passionate about putting people at the forefront of health and care services, then Picker could be the place for you.
Working alongside colleagues who are experts in their field, you will be part of a team contributing to our vision 'the highest quality person centred care for all, always'. You will contribute to our research with NHS Trusts and many high profile charities, such as The British Heart Foundation, Pancreatic Cancer UK and Mind.
To support you we offer a friendly, person centred working culture with many benefits including:
* Flexible and hybrid working opportunities, including flexible start and finish times
* Convenient Oxford location with free parking
* 25 days annual leave, increasing to 30 days, plus eight public holidays
* Option to buy or sell up to 5 days of annual leave
* Christmas office closure (currently an additional 3 1/2 days leave)
* Contributory company pension scheme (currently employer matching up to 8%)
* Enhanced maternity, paternity and adoption pay
* Free life assurance (currently 4 x salary)
* Tailored learning and development, including access to complete iHasco training library
* Health and wellbeing resources including an Employee Assistance Programme
* Employee loan scheme (rental deposits, UK work visas, season ticket, emergency)
* Regular calendar of social activities organised by a dedicated Social, Wellbeing and Employee Engagement team