Examination Support Administrator
Location: Newport
Fully office based, with the potential for hybrid working once training is complete (minimum 20% office attendance)
Hourly rate: £14.42 per/hr
Hourly rate: Working Days/Hours: 37hrs per week. Monday - Friday 9am - 5pm
Contract: This is a temporary position for 6 months but due to be extended pending performance and business needs.
We're looking for an Examination Support Administrator to join our busy and supportive team in Newport. This role is predominantly casework-driven, ideal for someone who enjoys working through detailed information, applying guidance accurately, and managing cases from start to finish in a structured environment.
List the duties/ responsibilities:
This is a casework-heavy role, requiring strong attention to detail, excellent written communication, and the ability to manage multiple cases at different stages. Your responsibilities will include:
Managing a caseload of examination support cases, processing forms in line with agreed quality standards, guidance, and legal requirements
Reviewing, assessing, and validating information and evidence to support accurate decision-making
Clearly communicating outcomes and decisions in writing, ensuring correspondence is accurate, professional, and timely
Accurately recording and maintaining case data on internal systems, including uploading documentation and identifying missing, inconsistent, or incorrect information
Producing clear and compliant documentation in line with policies and procedures
Handling customer contact professionally and confidently:
Responding to general enquiries by letter or email within 5 working days
Responding to more complex or detailed correspondence within 3 weeks
Supporting other teams with administrative and casework tasks when required
Clearance level (to be applied for by Brook Street upon a successful application):
Basic DBS
Training provided, what is their training plan and location of training:
No annual leave during training period.
Additional clearance if applicable:
Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group