Join Our Client Devon and Cornwall Police OPCC's Team as a Customer Service Support Officer! Are you passionate about public service and making a difference in your community? We are seeking a dedicated and enthusiastic Customer Service Support Officer to join their team on a temporary basis. This is an exciting opportunity to be the first point of contact for the public, ensuring their voices are heard and their needs are met! Position Details: Contract Type: Temporary Hourly Rate: £13.33 Working Pattern: Full Time Your Role: As a Customer Service Support Officer, you will play a vital role in our organization. Your principal responsibilities will include: Being the First Point of Contact: Handle communications via telephone, email, letters, and social media, providing timely and professional responses. Providing Support: Offer information, advice, and guidance to the public and partner agencies. Managing Communications: Oversee OPCC phonelines and social media, ensuring all inquiries are addressed. Risk Assessment: Conduct dynamic risk assessments for each contact and escalate issues as necessary. Correspondence Management: Draft responses to correspondence and liaise with police contacts to support inquiries. Data Management: Accurately record all correspondence and monitor follow-up requirements, ensuring compliance with data protection regulations. Engaging with the Community: Organize and attend public engagemen...