At Energy Assets, we don’t just deliver innovative utility infrastructure and data services — we empower our people to grow, thrive and make a difference.We’re now looking for a Team Manager in our Customer Services department to lead, inspire and develop a high-performing team that puts customers first and supports the long-term success of our business.
If you’re a people-first leader with a passion for customer excellence and operational improvement, this is your chance to play a pivotal role in a dynamic and growing organisation.
Why Join Us?
We believe our people are the key to our continued success. That’s why we offer:
Competitive salary (£30,000 – £32,500) with an annual performance-based bonus
30 days' holiday, rising to 35 days with service
Financial stability and long-term career prospects in a growing company
Critical injury protection and a strong safety-first culture
A supportive and inclusive working environment
Genuine career progression pathways across a national organisation
Your Role: Driving Excellence Every Day
As a Team Manager, you'll lead by example — ensuring your team delivers exceptional service and meets performance targets while fostering a positive, collaborative culture.
Key Responsibilities:
Lead day-to-day operations, ensuring delivery against KPIs and service levels
Monitor call quality and customer interactions to uphold high standards
Plan and manage weekly rotas to ensure effective resource coverage
Recruit, onboard and train new team members to company standards
Motivate and support team members to achieve their full potential
Resolve escalated issues and customer complaints effectively
Drive continuous improvement initiatives and streamline processes
Facilitate regular team meetings and ensure clear communication
What You'll Bring
Proven experience managing or leading a customer service team
Natural leadership qualities — able to coach, motivate, and develop others
Excellent communication and interpersonal skills
Strong planning, organisation, and workload management abilities
A proactive mindset with a keen eye for process improvement
Confidence in using systems and interpreting management information (MI)
High standards of professionalism, integrity, and attention to detail
A team-focused, collaborative approach aligned with our core values
Ready to Apply?
If you're ready to lead from the front, deliver real impact, and grow your career within a values-led and forward-thinking company, we’d love to hear from you.
Energy Assets is proud to be an equal opportunity employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace.
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