Contract: Apprenticeship – Full training provided
Hours: 30-37 hours per week to suit the successful candidate
Location: Zest
Closing Date: 9am Friday 3rd October
About the Role
As our Apprentice, you'll be the first point of contact for everyone who walks through our doors or gets in touch with us online or by phone. Your role is vital in creating a warm and inclusive environment for all visitors. You'll also support the smooth running of our services by carrying out essential administrative and customer service tasks.
This apprenticeship is ideal for someone who wants to build confidence, learn new skills, and be part of a friendly team in a supportive charity setting that promotes diversity, wellbeing, and employment opportunities.
* What You'll Be Doing (We'll train you on all these)
* Greet visitors with a friendly and inclusive approach
* Provide clear, helpful information about all our services.
* Be inclusive to support ensuring all our customers feel valued and respected, reflecting our commitment to diversity and inclusion.
* Use till systems to take payments and handle cash responsibly.
* Operate our booking system for leisure activities like swimming lessons.
* Promote Zest's activities across our social media and in-centre displays.
* Keep public areas tidy and welcoming for everyone.
* Assist with gym induction appointments, memberships and bookings for rooms.
* Carry out admin tasks like data entry, photocopying, and emailing.
* Maintain up-to-date customer records and handle post and deliveries.
* Follow our EDI, health & safety, and data protection policies at all times.
* Report any issues or concerns to a supervisor promptly.
What We're Looking For
Essential:
* Friendly and confident communicator
* Organised, reliable, and punctual
* Basic computer skills (e.g., Word, Email)
* A team player who enjoys helping others
* Open-minded and respectful of different backgrounds and experiences
* Willing to work flexible hours including early mornings, evenings, or weekends
* Presentable and ready to represent Zest with a positive attitude
* Willingness to undertake Customer Service Practitioner Level 2 qualification
Desirable:
* An interest in health and fitness
* Willing to train as a Pool Lifeguard (NPLQ qualification) will need to be a confident swimmer
What You'll Gain
* Full training in customer service and administration
* An understanding of Equality, Diversity and Inclusion in a real workplace
* Experience in a busy, supportive, and diverse community hub
* A chance to complete formal qualifications and additional training
* Confidence in using office systems and handling customer queries
* Insight into careers in leisure, health, and employment support
No previous qualifications or experience needed, just a great attitude and a willingness to learn
How to apply for this role
Email your CV and a covering letter to by 9am Friday 3rd October
Alternatively, you may post or hand-deliver a copy to:
Zest, 18 Upperthorpe, Sheffield, S6 3NA.
Please note: only applications received by the closing date and time will be considered.
Interviews
For shortlisted candidates are scheduled to take place on Thursday 9th October
Informal Enquiries
If you have any questions about the role, feel free to contact Helen Pickford on
Why Join Us?
At Zest, we are committed to equality, diversity and inclusion, and our mission is for our workforce to reflect the communities we serve across the city. We strive to create a supportive environment where everyone can thrive and are dedicated to providing equal opportunities for all. We welcome and encourage applications from under-represented groups, including Black, Asian, Minority Ethnic, Disabled, LGBTQ+ individuals, and members of the Armed Forces community. Join us and be part of a team making a real impact in the community
Disability Confident Employer & Guaranteed Interviews
Zest is a Disability Confident Employer, we are committed to ensuring that individuals with disabilities or long-term health conditions are not disadvantaged through our recruitment process.
As part of the Disability Confident scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the vacancy. You must tick the relevant box on page 3 of our application form to be considered under the guaranteed interview scheme.
Our Commitment to Inclusive Recruitment
We are an inclusive employer, committed to recruitment practices that are fair, accessible, and welcoming. We encourage applications from individuals of all backgrounds and lived experiences. Our inclusive approach includes:
*
o Speakers of other languages – Skills in languages such as Arabic and Somali are especially valuable in serving our local community.
* Disabled applicants – We guarantee interviews to disabled applicants who meet the essential criteria. We are working towards Level 2 Disability Confident status.
* Neurodivergent applicants – We recognise traditional interview methods may not reflect everyone's strengths. We guarantee interviews to neurodivergent applicants meeting the essential criteria.
* Deaf and hard of hearing applicants – We offer communication support and adjustments during the recruitment process.
* LGBTQ+ gender-diverse applicants – We foster an inclusive environment and support individuals of all gender identities.
* Armed Forces community – We support the Armed Forces Covenant and guarantee interviews to eligible applicants who meet the criteria.
This above list is not exhaustive — we welcome all forms of diversity and are happy to make adjustments to support you throughout the application process.
Benefits of Working for Zest
* Company pension scheme
* Real Living Wage Foundation employer
* Disability Confident Employer
* Paid sick leave (subject to terms and conditions)
* Flexible working
* Westfield Health scheme (paid for by the company, pro rata)
* Cycle to work scheme
* Employee recognition and rewards
* Generous annual leave entitlement
* Accessible and approachable leadership team
* Supported workplace: mental wellbeing-trained staff, buddies, and programmes
* Peer support
* Opportunities to progress within the company
* Ongoing learning for personal and professional development