What You’ll Do as Transformation Change Manager- Customer Availability
In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to‑day:
* Responsible for end‑to‑end change management across a medium programme or multiple projects, ensuring successful adoption of new processes, systems, and behaviours
* Develop and deliver comprehensive change plans including impact assessments, stakeholder analysis, communications, training, and readiness, while partnering with stakeholders to understand business climate, capacity, and change context
* Drive targeted engagement and adoption activities for impacted audiences, managing change risks, issues, and interdependencies at project level
* Build readiness across teams, ensuring clear understanding of changes, while measuring adoption, benefits, and behavioural shifts and adjusting plans based on insights
* Support go‑lives, hypercare, and transition to BAU, ensuring sustainability of outcomes, and capture lessons learned, escalating key insights across projects
* Collaborate with PMs, SMEs, People & Culture, Communications, L&D, and Technology teams to deliver a unified change experience, while providing timely reporting on readiness, adoption, risks, and maintaining alignment with wider transformation strategies and governance
What You’ll Get
This role is a hybrid opportunity, offering 2–3 days Working from office.
People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.
Let’s talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays, and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, a fitness centre, and a subsidised cafeteria.
What You’ll Bring
Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:
* Degree (or equivalent experience) with 5+ years in Change Management or Transformation roles, including delivery across multiple projects or medium‑sized programmes
* Proven experience leading end‑to‑end change activities such as impact assessments, stakeholder analysis, communications, and training planning, with a strong understanding of change frameworks and delivery methodologies (Agile, Waterfall)
* Experience supporting go‑live preparation, hypercare, and transition to BAU, with exposure to retail transformation, technology enablement, operating model change, and multi‑market or matrix environments (certification preferred but optional)
* Strong planning, organisation, and facilitation skills, able to manage multiple priorities while running workshops, briefings, and targeted engagement sessions effectively
* Excellent communication and stakeholder management skills, with the ability to simplify complexity into actionable plans, analyse insights, and track readiness, adoption, and benefits (data interpretation, storyboarding, and coaching capabilities are a plus)
* Positive, adaptable, and resilient team player who is collaborative, influential at all levels, and practical, hands‑on, and delivery‑focused, with the ability to support teams and build change capability
Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.
If you need any reasonable adjustments or have an accessibility request, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology, please contact our talent acquisition specialist.
All offers of employment are subject to background checks, including right to work, reference education, and for some roles, criminal and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.
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