The UK&I Service Manager position is a pivotal role in the implementation, managing and maintaining of the successful delivery of the Service contract operations across the UK&I team working in partnership with the wider service business. Develop key relationships with clients to ensure our high level of standards and quality of delivery is met with a strong focus on customer experience and process efficiency. Ensure that contracts are delivered effectively and inline with profit expectations. This role involves high levels of travel to Ireland/UK, other AVK offices and client sites. Key Responsibilities: Build and maintain strong, long term client relationships Engage key stakeholders to ensure that key deliverables are achievable Co-ordinate with internal teams to ensure client expectations are met Proactively address client issues and concerns to maintain satisfaction Manage the delivery of all UK&I field-based services to ensure effective delivery whist ensuring profitability Work with Technical Services to ensure that we operate as ‘one team’ and that Technical considerations have been met on all service works Ensure all remedial works are planned to achieve first-time fix Work with clients and AVK Account Managers to understand any cost efficiencies and also feedback any potential impacts/improvements Ensure field engineers are engaged and given sufficient notice of all planned works Ensure that Call Out cover is in place for all territories and effectively communicated across all functions Work in conjunction with the AVK Account Managers to ensure smooth delivery of contracted works in line with targets, revenues and margins Manage and oversee all customer requests, scheduling of activities and parts availability to ensure effective service operations Support the development and management of processes and standards to ensure accuracy of information to facilitate the scheduling of works Coach teams to develop client relationships via phones calls as a priority with emails follow up to confirm conversations Ownership of the financial administration and co-ordination of delivery for all service based works across UK&I Lead lifecycle planning schedules working alongside Account Managers and Technical Services Ensure effective communication and customer excellence is centric in all we do Requirements Proven experience managing a team Willingness to travel across sites in UK and Ireland People focused Good at building and maintaining relationships Benefits Private Health Insurance Performance Bonus 25 days annual leave bank hols Birthday Off Pension Plan Hybrid working / Flexible working