London + International
A high-growth, founder-led premium beverage and wellness brand is seeking a Head of Operations to professionalise and scale a multi-site business across London and the GCC.
This is a newly created senior leadership role, sitting above an existing Ops Manager, designed to bring structure, discipline and commercial clarity to a brand entering its next phase of growth.
The Opportunity
The business has built a strong following through product quality, in-house production and a clear brand identity at the intersection of functional beverages and holistic wellness.
The next stage requires operational maturity.
You will partner closely with the founders to:
Build scalable systems across multiple sites
Strengthen gross margin, labour control and inventory discipline
Formalise SOPs, training and reporting
Professionalise the production kitchen as the engine behind every store
Create the operational playbook for future expansion
This role is about turning founder energy into repeatable performance without diluting culture.
What We're Looking For
You will bring:
Multi-site hospitality or premium F&B operational leadership
Strong understanding of unit economics, GP, labour %, waste and inventory
Experience building SOPs and scalable training frameworks
Comfort operating in founder-led, fast-moving environments
A calm, structured leadership style with high standards and low ego
Experience with production kitchens, international exposure or supporting expansion is highly relevant.
What Success Looks Like
Clear weekly and monthly reporting across sites
Improved gross margin and labour discipline
Reduced waste and stronger inventory control
Standardised execution across locations
Founders freed up from day-to-day firefighting to focus on growth
This is a hands-on leadership role for someone who wants to shape the operational backbone of a growing premium brand
TPBN1_UKCT