Technical Customer Service Advisor
Location: Leighton Buzzard
Salary: £35,000-£38,000 (DOE)
Benefits: Company wide bonus scheme, 22 days holiday + statutory
Hours: 7:00am -4:30pm Monday to Friday
Contract: Full‑time, office‑based
Are you a problem‑solver who enjoys helping customers find the right technical solution?
Do you thrive in a fast‑paced environment where teamwork, accuracy, and values-led service matter?
If so, a growing and highly respected access‑solutions specialist is seeking a Technical Customer Service Advisor to join their collaborative office team.
About the Company
This organisation is known for its strong sense of purpose, supportive culture, and genuine commitment to improving lives through accessible design. They value humility, teamwork, and positivity — creating an environment where everyone pitches in to help each other and the customers they serve.
What's the role about?
You'll be part of the technical customer support team, helping customers daily by:
Advising on access solutions based on photos, dimensions, and technical details
Creating quotes and basic technical drawings (training provided)
Responding to high‑volume email enquiries from Local Authorities, Occupational Therapists, and end user customers
Sharing phone responsibilities across the team
Supporting the broader team with general tasks, exhibitions, and showroom support
Ensuring enquiries are tackled from oldest to newest for fairness and transparencyKey Responsibilities
Manage a shared inbox, responding to 50-100 emails per day
Provide technical advice based on customer-supplied information
Create accurate quotes and simple drawings
Handle inbound calls with professionalism and care
Collaborate with colleagues and contribute to team workload equally
Support order entry in OrderWise during busy periods
Keep customer interactions empathetic and grounded in real-world needsRequirements
About You
You will be the perfect fit if you are:
Experienced in customer service (B2B, B2C, or both)
Technically minded with strong IT skills
Calm, empathetic, and able to manage emotionally sensitive conversations
A team player who's flexible and happy to help wherever needed
Values-driven, positive, and proactive
Comfortable in a fast‑paced, detail‑heavy workflowBenefits
What's in it for you?
A stable, structured role with a meaningful purpose
Full training on products, drawings, and technical support
A committed team culture that looks after one another
A workplace where values matter and collaboration is key
Opportunities to broaden skills across customer, technical, and operational areas