Service Delivery - Apprenticeships
Contract: Hybrid
Office: London
Hours / Days in Office: 37.5 hours / 4 days per year in office
Salary: £36k-£42k
Reports to: Head of Service Delivery
About Us
At Leep Talent, part of the Leep Group, we are committed to powering up potential for individuals and organisations through high-quality training, apprenticeships and professional development. As a collective of specialist training providers, the Leep Group works together to deliver a complete, people-first training solution, supporting learners and employers across the UK.
Leep Talent specialises in IT, digital and HR training, delivering apprenticeships, skills bootcamps and short courses designed around real workplace needs. Our programmes are employer-led and focused on building practical skills, confidence and long-term career resilience. Key qualifications include recognised CIPD, CompTIA and Microsoft certifications, ensuring learners gain industry-relevant knowledge that makes an immediate impact.
Across the Leep Group, we support over 20,000 learners each year, helping people at every stage of their career journey, from pre-employment and entry-level training through to upskilling and career progression. With a strong focus on accessibility and social impact, many of our programmes are 100% government-funded, removing barriers and creating opportunity for all.
We believe the world of work is evolving, and real progress happens when organisations look beyond job titles and qualifications to focus on the whole person, their skills, strengths and ambition. That belief sits at the heart of everything we do.
Together with our other brands across the Leep Group, Leep Talent provides a 360-degree, career-lifecycle approach to skills and workforce development, equipping learners to thrive and empowering employers to build future-ready teams.
Position Overview
Your overall goal within the business will be coaching and development of apprentices through the
Apprenticeship Standards, tracking their progression through the apprenticeship journey. You will work
alongside the employer to develop the plans for how and when the on-programme and end-point assessments
will be delivered and assess the apprentices progress towards the development of their knowledge, skills, and
behaviours. You will also work closely with the Service Delivery Manager, Quality compliance and Curriculum teams, Sales teams to establish effective ways of learning to improve learner satisfaction and success rates and quality of our learning journey. The role will require you to adapt to diverse ways of working and establish individual learning needs, identify best practices, and bring individualism and personality to a standardised course. This role will entail one to one coaching with apprentices however there will be a need to have a flexible approach to different models of delivery as we evolve Leep Talent to harnesses the latest technologies to provide a remote learning product that means our learners can benefit from all our training and development programmes wherever they are. We are currently delivering a remote model of learning; however, from time to time we may require an element of the role to involve field work visiting the apprentices on their employment sites and getting to know the environment they are working in, this is exceptionally rare and would always be agreed upon in advance.
Responsibilities
In common with all staff:
To support the Leep Talent’s mission, vision, values, and strategic objectives
To implement Leep Talent’s Equality and Diversity policies
To take responsibility for one’s own professional development and participate in relevant internal and external activities
To implement the Leep Talent’s health and safety policies and practices
To contribute to Leep Talent’s commitment to continuous improvement as identified in Leep Talent’s quality assurance systems
To be committed to Leep Talent’s safeguarding procedures and high priority to be given to the safeguarding of learners
Role Responsibilities
Motivate and encourage learning and development of your learners
At the start of the apprenticeship, review the contents of the standard with the employer and apprentice and then negotiate and help to plan the projects and tasks that will be needed for the apprentice to meet the standard in full
Engage with the employer and apprentice on setting new targets and refining the project plans as the apprenticeship progresses
Recording and reporting on activity on the E-portfolio system
Provide a proficient level of feedback for the summative portfolio which meets Ofsted and the
apprenticeship standards
Advise the IQA when a project has been completed and is ready for quality assurance
Prepare the apprentice for their end-point assessment interview by asking regular appropriate
questions that build on the skills as the apprentice progresses
Prepare the apprentice for their end-point assessment practical by observing demonstrations on the apprentices’ practical skills, which will expand during the apprenticeship
Embed Maths and English Functional skills into the coaching sessions
Deliver and embed where appropriate topics relating to Health and Safety, Safeguarding, Prevent, Equal Opportunities and other related Acts and wider themes
Complete and distribute coaching reports and formal reviews as required during the apprenticeship
Coach apprentices in business skills by guiding, supporting, providing accountability and encouragement
To facilitate the enhancement of work performance, self-directed learning, and personal development
Challenge and develop apprentice’s skills and abilities to enable them to achieve the best performance results
Be quick to problem solve and produce solutions to any learning or development barriers to apprentices
Accurate recording and reporting on activity to management in a timely and professional manner
Communicating with the Apprenticeship wider team on candidates for concern
Receiving and reviewing feedback from employers and/or learners
Marking timely and efficiently of any related projects
Briefing the candidate about the responsibilities, and behavioural practices within their role
Actively develop new initiatives and training methodologies to impact candidates learning
Ensuring that Pretraining is perceived within the market as a high-quality provider of Apprenticeships solutions to both candidates and clients alike
Ensure best practices and be aware of Health and Safety, Safeguarding and Equal Opportunities and related Acts
Candidate Requirements
Essential Skills
* Experience required in the role of a skills Coach or Assessor role for a minimum of 1 year is essential or any other relevant industry experience within the area of expertise
* Experience in learner/employee development is essential
* 2 years industry experience and appropriate qualifications
Desirable Skills
* Experience in development of Functional skills
* Evidence of Continued professional development
* Professional recognition in area of expertise
Essential Qualifications/Experience:
* Teaching Qualifications:
* PGCE / CertEd / QTS or Level 4 Teaching qualification
Or:
* Level 3 Teaching qualification
* Level 3 Assessors qualification
Or working towards in the first 6 months
Maths & English Qualifications:
* English Level 2 or above (Includes GCSE A*-C, GCSE 9-4, F/S Level 2/ Key Skills Level 2 or 3)
* Maths Level 2 or above (Includes GCSE A*-C, GCSE 9-4, F/S Level 2/ Key Skills Level 2 or 3)
Technical Competency:
* Degree or higher
* 2 years industry experience and appropriate qualifications
Or:
* Level above what level they will be teaching in the relevant subject area
* Additional technical certificates to show competence of job role
Equal Opportunities
Leep Talent is an equal opportunities employer and is committed to recruiting, appointing, and employing staff in accordance with all relevant legislation and best practice (Equalities Act 2010). Job vacancies are advertised online to ensure they are accessible to all members of the community. The recruitment and selection process is applied fairly and consistently to everyone applying for positions within Leep Talent.
Any feedback on our approach to hiring is always welcome, please feel free to email our Chief Information Officer
This job description describes (but does not limit) the main duties and responsibilities expected to be undertaken by the employee. This is subject to change and variation by Leep Talent as is necessary to respond to the needs of the business.
All roles at Leep Talent are subject to DBS Checks as part of our safer recruitment process and ongoing commitment to safeguarding all staff and learners in the business