Role Description
This is a full‑time on‑site role for a Duty Manager located in Telford. The Duty Manager will oversee daily store operations, ensuring excellent customer service, managing staff, and maintaining high standards of store presentation. Responsibilities include supervising team members, implementing company policies, managing stock levels, and ensuring compliance with health and safety regulations. The role also involves collaborating with management to meet sales targets and drive operational efficiency.
Qualifications
- Team leadership and staff management skills, including the ability to motivate and supervise a diverse team
- Strong organizational and problem‑solving skills with attention to detail
- Excellent customer service skills and the ability to handle customer queries and concerns effectively
- Knowledge of retail operations, stock management, and merchandising standards
- Good communication and interpersonal skills to build strong relationships with team members and customers
- Flexibility to work varied hours, including weekends and holidays
- Previous experience in a retail or managerial role is highly desirable
- Basic understanding of health and safety protocols in a retail environment
