For this post the successful candidate will need to apply for a Disclosure Barring Service certificate (DBS - level of check to be agreed) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk
We are looking to appoint a Key Worker Services Property Manager to join our team in Slough represent and champion the trust and its values, whilst leading on effective contract management services which meet and exceed customer service excellence. The successful candidate will be solution focused and will act as a champion of service improvement for our clients.
Why choose L&Q?
We offer a competitive annual salary and staff benefits package.
* Strong family-friendly policies
* Committed Learning & Development
* Annual leave starting from 28 days rising to 31 PLUS bank holidays
* Excellent Pension Scheme - double contribution up to 6%
* Generous non-contributory life assurance
* An Employee Assistance Programme
* Employee discount/benefits portal
* Westfield Health Cash Plan
* Great places to work certified 2024-2025
* Best Workplaces for Women
Key responsibilities include:
* Deliver a responsive, efficient, and customer focused service to residents
* Work collaboratively with internal and external stakeholders to achieve results-Develop and influence relationships at all levels ensuring effective and efficient delivery of services
* Ability to manage void stock effectively and provide detailed reports to third parties
* Ability to manage fast past move in`s independently and accurately
* Doing weekly inspections of all units on patch and development
* Raising maintenance issues, managing the repair until complete
* Supporting the management function in maximising rental returns and minimising tenancy 'void' periods.
* Ensuring the property portfolio and associated activities are delivered in accordance with legislative requirements and ensuring compliance across the operations and legal contracts.
* Providing excellent customer service to a demanding client base and maintaining relevant records and systems.
* Conduct effective tenancy and asset management to ensure maximum returns.
* Conduct routine checks to manage risks associated with fraud and subletting.
Requirements include:
* Property management and lettings experience desired (exposure to nomination management)
* Excellent communication (written and verbal) and customer service skills with the ability to work as part of a dynamic team and respond positively to challenges.
* Proven record in delivering on targets and deadlines within a demanding customer focused commercial environment.
* An awareness of budgetary and financial risk in respect of the residential marketplace
* Experience of using MS Office Suite (This will include Excel, Microsoft teams and CRM/Microsoft D365 software)
* Have experience in managing complaints within target times and managing resident expectations for a positive result.
* Diverse understanding of tenancy management.
* Have an excellent understanding of tenancy management including that of assured Shorthold tenancies and related knowledge of applicable legal notices.
* Understanding of legal processes relating to breach of tenancy and arrears.
* Housing / ASB / Facilities management experience gained within a residential environment is desirable but not essential.
Our commitments:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
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