Overview
At Alzheimer's Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference. We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in Bath & North East Somerset working 28 hours per week. You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes. Your days will be varied and meaningful: you might be visiting someone at home, offering calm reassurance over the phone, or working closely with other professionals to ensure the right support is in place. We operate a triage system for new referrals and you will play your part in making sure people are responded to quickly and thoughtfully.
Responsibilities
* Build supportive, trusting relationships with people living with dementia and their carers, recognising and respecting individual needs and circumstances.
* Provide personalised information, advice and emotional support that reflects each person's culture, background, values and preferences.
* Deliver support through home visits, telephone contact and partnership working with other professionals.
* Participate in the triage rota, ensuring new referrals are handled promptly, sensitively and equitably.
* Manage a defined caseload, maintaining accurate, respectful and confidential records.
* Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
* Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
* Facilitate and deliver our Carers Information and Support Programme online via Zoom and face‑to‑face as required.
Qualifications
* Understanding of dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
* Experience providing information, guidance, advice or emotional support – from health, social care, community, voluntary, customer service or other people‑focused roles.
* Ability to listen and communicate, building trust and rapport with people from a wide range of backgrounds.
* Ability to manage workload effectively, balancing competing priorities with appropriate support and tools.
* Confidence using IT systems to maintain accurate and confidential records.
* Compassionate, non‑judgemental and person‑centred approach, with respect for diversity and individual lived experiences.
* Ability to travel independently across Bath & North East Somerset and wider on occasions.
* Confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding, including public speaking at events about dementia.
EEO and Inclusion
We strongly encourage individuals to apply who have a disability, impairment or health condition, or who identify as Black, Asian or from another minority ethnic background, as these groups are currently under‑represented at Alzheimer's Society. We want everyone we work with – as a colleague, volunteer, supporter, or someone we support – to feel included and that they belong at Alzheimer's Society.
Benefits
Our employees work hard every day to make a true difference in people’s lives. We support them with a range of benefits, recognition and many options for agile working, all contributing to a strong work‑life balance. We also have various learning programmes to support your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
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