An exciting opportunity has arisen for two administrators to join a call and recall provision, for outstanding vaccinations, within our Community and School Aged Immunisations Service at Hertfordshire Community NHS Trust.
Interview date: 15th April 2026
The ideal candidates will be enthusiastic and highly motivated with a desire to improve the health and wellbeing of the community.
This role will work on a rota basis across Monday to Saturday, 10am to 8pm as a member of the Call & Recall Team for HCT.
Responsibilities
The post holder will telephone families and carers of children and young people who are missing routine vaccinations across Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Luton, Milton Keynes and Hertfordshire. This will include following a set script, booking appointments, and tracking outcomes and responses to these calls on an agreed template. Support will be provided by clinicians, who will be on hand to respond to complex queries raised by families/carers.
Qualifications
* Experience working in a healthcare setting.
* Excellent communication skills, both oral and written.
* IT literacy with knowledge of Microsoft Office applications.
* Strong organisational and planning skills.
* Willingness to complete any required training.
* Commitment to supporting flexible working options.
Benefits
* 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable).
* One of the UK's best pension schemes.
* Special Leave for family and personal reasons.
* Eye Care Vouchers.
* Employee Assistance Programme.
* NHS Discounts.
* We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities.
* Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision.
* We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages.
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.
This advert closes on Wednesday 8 Apr 2026.
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