* Immediate start
* Looking to break into customer service?
About Our Client
This organisation operates within the FMCG industry and is recognised for its commitment to delivering high-quality products. As a small-sized company, it prides itself on fostering a collaborative environment and maintaining a strong focus on customer care and product excellence.
Job Description
* Respond promptly and professionally to customer inquiries via email and phone.
* Investigate and resolve customer complaints while adhering to company policies.
* Monitor and assess product quality, ensuring compliance with internal standards.
* Maintain accurate records of customer interactions and quality checks.
* Collaborate with internal teams to identify and implement process improvements.
* Prepare reports on customer feedback and quality performance for management review.
* Assist in developing and updating customer service and quality procedures.
* Support the training of team members on quality and customer care best practices.
The Successful Applicant
* Strong communication and problem-solving skills.
* Attention to detail and the ability to manage multiple tasks effectively.
* Proficiency in using customer relationship management (CRM) software.
* A proactive attitude towards identifying and implementing improvements.
What's on Offer
* A permanent role with opportunities for professional growth.
* A supportive and collaborative company culture.
* An office location in Kingston upon Thames with convenient transport links.
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