Role: VAR Coordinator - CDR Team
Shift Pattern: Monday to Friday plus one Saturday per month
Early Shift: 6:00 AM - 2:30 PM
Late Shift: 9:30 AM - 6:00 PM
About the Role
We are seeking three proactive and highly organised VAR Coordinators to join our dynamic CDR team at our site in Corby. This fast-paced role involves managing Vehicle At Risk (VAR) cases to ensure smooth operations and excellent customer service.
You will work staggered shifts covering 6:00 AM to 6:00 PM, supporting our phone line and operational activities. Your focus will be on coordinating vehicle repairs, liaising with internal teams and external partners, and maintaining clear communication with customers to prevent delays and resolve any issues promptly.
Key Responsibilities
VAR Case Management
Monitor and manage Open Box cases efficiently
Liaise with third-party partners to ensure timely progress
Follow up on G2Gs and aborted deliveries
Maintain accurate trackers (Evo, Zendesk, workshop spreadsheets)
Provide daily progress updates and communicate proactively with customers
Participate in daily VAR meetings to report case statuses and highlight risks
Warranty & Aftersales Coordination
Manage warranty collections and returns, confirming fault reports and eligibility
Schedule drivers and prepare job cards for repairs
Inspect vehicles post-repair and coordinate their return
Compile and submit detailed repair reports
Keep internal systems and documentation up to date
Customer Support & Inbound Delivery Line
Handle inbound calls related to vehicle deliveries and queries
Assist with repair order (RO) enquiries and vehicle transfer requests
Deliver professional and clear communication to customers at all times
What We're Looking For
Proven ability to manage fast-moving operational tasks with accuracy
Strong verbal and written communication skills
Exceptional attention to detail and a strong sense of ownership
Proficiency in Excel and experience with internal tracking systems
Previous experience in customer service, logistics, or automotive operations is highly desirable
Why Join Us?
This is an excellent opportunity to join a well-established team. If you thrive in a fast-paced environment and enjoy coordinating complex operations while delivering outstanding customer service, we'd love to hear from you