Customer Care Coordinator - New Homes
Location: Wembley - North West London
Contract Type: 9-Month Fixed Term Contract (Full-Time)
Salary: £33,000
Working Hours: Monday to Friday, 9:30am - 5:00pm
We're seeking a proactive and highly organised Customer Care Coordinator to join a leading residential developer on-site in Wembley. This is a fantastic opportunity to step into a busy, fast-paced role supporting the snagging and defect resolution process for new homeowners.
This is a 9-month fixed-term contract, ideal for someone with a background in new homes, construction, or property who thrives on delivering outstanding customer care and managing remedial works from start to finish.
Key Responsibilities:
Be the first point of contact for homeowners reporting snagging issues and defects
Log, track, and manage reported issues using the CRM system
Liaise with site teams, contractors, and subcontractors to coordinate remedial works
Schedule access for inspections, repairs, and follow-up appointments
Keep residents regularly informed on the status and timeline of their issues
Ensure all works are completed to a high standard and within agreed SLAs
Maintain clear, detailed records of communications and progress
Candidate Profile:
Previous experience in a Customer Care or Aftercare Coordinator role within new homes, property, or construction
Confident managing snagging and defect-related enquiries
Excellent communication skills with a calm, professional manner
Strong organisational abilities and attention to detail
Proficient in Microsoft Office and CRM systems
Available for a full-time 9-month contract, Monday to Friday
What's on Offer:
Full-time, Monday to Friday, 9:30am - 5:00pm
Supportive team environment and a respected developer
Great exposure to the new homes aftercare process on a live development
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Created on 12/07/2025 by TN United Kingdom
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