About Us:
Quartix Limited vehicle tracking systems have been installed in over 600,000 company vehicles world wide with more than 20,000 customers in the UK, France, Europe and the US.
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and resolving enquiries or issues and arranging engineer visits. This is a full-time fixed term for 12 months position based in our lovely offices in Newtown. Working 08:30 - 17:00. Monday to Friday.
Responsibilities:
* Raising Customers on the MDB
* Additional unit requests and repeats, providing quotes & paperwork
* Ensuring all communication is captured within the MDB
* Unit removals/ unit moves/ reinstallations
* Create Installation Purchase Orders for engineers, including vehicle registrations, vehicle makes and any specific instructions
* Cover transfer paperwork, unit resigns
* Keeping up to date with current pricing
* Processing Company names changes and account updates
* Ensuring forecast chased
* Month end checks to be completed
* Chasing provisional paperwork/DD
* Answering reception calls
* Covering Enquiries inbox when needed
* Manging & prioritising your own inbox & replies in a timely manner
* Overflow for either the US or UK inbox when needed
* Ensuring great customer service is provided
* Ad hoc additional tasks as required by the Company
Skills:
* Be able to priorities your own workload
* Have great customer services via email and telephone
* Be able to work under pressure
* Ensure you are able to multi skill between tasks
Requirements:
- Previous experience in customer service is preferred but not required
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
We offer competitive compensation, including benefits such as 25 days holiday + bank holidays per year, with an option to purchase additional holidays if desired, company events, pension, 2 x salary life assurance.
Join our team of dedicated professionals who are committed to providing exceptional customer service. Apply now to be considered for this exciting opportunity as a Customer Service Representative.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: From £23,809.50 per year
Benefits:
* Company pension
* Cycle to work scheme
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Life insurance
* On-site parking
* Sick pay
Work Location: In person