About the Role We are looking for a proactive and customer-focused Family Information Service (FIS) Officer to join our Early Years, Early Help and Neighbourhoods team. In this role, you will help gather, maintain and share highquality information on childcare, family services and support available across the borough. You’ll manage and update the Our Rochdale directory, respond to enquiries from families and professionals, produce data and assist with childcare sufficiency reports, support childcare providers, and contribute to the delivery of the Information Duty under the Childcare Act 2006. You’ll be an important point of contact for parents, carers, childcare professionals and partner agencies, helping families access the right services at the right time. You’ll also support the smooth daytoday running of the FIS and help promote the service at events across the borough. About You You are an organised, confident communicator with experience using databases and Microsoft 365. You can analyse and present information clearly and have a solid understanding of childcare provision, early years entitlements and financial support for families. You will provide accurate information to the public, including families with SEND, and confidently support childcare providers and multi-agency professionals. You understand key legislation such as the Childcare Act (section 12), Data Protection Act, Accessibility Regulations 2018 (for public sector websites) and Best Start in Life. You are enthusiastic about representing the Family Information Service at events. You demonstrate the values Proud, Passionate, Pioneering and are committed to excellent customer service. About Us Rochdale Borough Council’s FIS sits within Early Years, Early Help & Neighbourhoods | Children’s Services and plays a vital role in supporting local families, childcare providers and professionals. We are committed to: Providing accessible, accurate and uptodate information. Supporting children, young people and families to access the services they need. Working collaboratively with colleagues, partners and communities. Promoting equality, diversity, and inclusive practice across everything we do. You’ll be based at Number One Riverside, working in a welcoming, supportive environment that values professional development. This is a great opportunity to make a meaningful difference to families locally, while developing your skills within a dedicated, highperforming team. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects staff to share this commitment. Casual user car allowance is payable. To apply To apply please demonstrate how you meet the essential requirements of the person specification. We suggest that when completing your application form, you use the person specification criteria as headings then give a specific example. As part of the selection process, you will be asked to undertake a data analysis assessment using spreadsheets and effectively using the Our Rochdale website. If you are interested in what we are offering and have the skills we are looking for, we want to hear from you. If you would like to discuss the post further, please contact Stacy Bennett | Family Information Service Manager on 01706 927824. Closing date for applications is 1st May 2026 Shortlisting will take place week commencing 4th May 2026, and interviews are likely to be from 19th May 2026. Unfortunately, we are unable to offer sponsorship for this role. Supporting Documents ↗ Job Description and Person Specification