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NOC Technician (Previous Relevant Experience is Required), Leicester
Client:
Telent
Location:
Leicester
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
Job Description:
Join our Engineering Team at Telent and be empowered to innovate and develop solutions, working closely with technical experts dedicated to impactful work. Be part of a high-performing team managing complex and critical infrastructure that keeps the nation's networks connected and protected 24/7.
The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.
What you’ll do:
* Handle incoming calls and emails, responding in line with KPIs.
* Create network incident tickets from customer reports.
* Action Service Requests.
* Allocate/despatch tickets to technical support, field engineers, and other service providers.
* Manage incident tickets with regular updates.
* Organise traffic management, coordinating with providers, regional control, and field resources.
* Communicate with customers about network incidents.
* Coordinate with utility companies regarding power-related network issues.
Who you are:
Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Strong communication skills and ability to liaise at all levels of seniority.
* Good understanding of Microsoft Office packages.
What we offer:
A career at Telent offers opportunities across sectors, roles, technologies, and clients, allowing skill development and impact. We are committed to fostering an inclusive culture that values diversity and ideas, enabling everyone to thrive.
The additional benefits with this role:
* 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, restaurants, and shopping through the Telent Reward scheme.
Learn more about Telent:
Click here for the Telent Video!
We are passionate about creating an environment that champions diversity and inclusion, where everyone can be themselves and reach their full potential. Our teams reflect the diverse communities we serve, and we value every individual's contribution.
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