Salary: £25,000 - 25,000 per year Requirements: Proficiency in Windows Server environments Strong understanding of Microsoft Office 365 tools (Word, Excel, Outlook, PowerPoint) Experience with Omnissa Horizon or similar remote desktop solutions Experience with managing cloud-based VoIP systems Familiarity with system administration tasks such as mailbox management, user provisioning, and network troubleshooting Familiarity with networking and network management, WAN, LAN, and VPN Excellent problem-solving and customer service skills Ability to work effectively with third-party suppliers and manage escalations Experience with MDM solutions such as Intune Strong verbal and written communication skills, with a focus on security protocols Experience with legal case management tools such as Partner4Windows or similar is a plus 2 years of experience in an IT support or system administration role Relevant certifications (e.g., Microsoft Certified: Windows Server, VMWare Certified) are advantageous but not required Responsibilities: Provide technical support by resolving helpdesk tickets for internal staff, ensuring timely and accurate issue resolution System administration, including Office 365, Azure, Active Directory, and Group policies Perform routine system administration tasks including updates, backups, and monitoring Administer Omnissa Horizon environment and troubleshoot issues related to virtual desktop access Liaise with third-party suppliers for issue escalation and resolution of problems beyond internal capabilities Assist in the management of legal case management tools (such as Partner 4 Windows) where applicable Document processes, procedures, and resolutions in the companys knowledge base Prepare and deploy new hardware such as laptops and phones to staff Periodical visits to our UK offices for maintenance and rollout of new hardware/software Technologies: Active Directory Azure Cloud Excel Hardware Support LAN Network Office 365 Security VPN VMware Windows More: We are seeking a skilled IT Support Engineer to join our growing team. In this role, you will be responsible for resolving helpdesk tickets, performing system administration tasks, and ensuring the smooth operation of IT services. This position offers you the opportunity to be part of a supportive team focused on innovation and continuous improvement, with a flexible work schedule of 3 days in the office and 2 days from home. You will have the chance to participate in decision-making around IT improvements and gain hands-on experience with diverse projects. Some travel may be required to visit our different UK offices. last updated 14 week of 2026