Bank Receptionist | Customer Service, Administration | Private Hospital | 0 Hours bank contract | Southampton
Spire Southampton hospital are currently looking to recruit an experienced Receptionist to join the temporary staffing bank for ad-hoc shifts. You will be a first point of contact at the hospital for patients, so will politely and courteously, register and direct patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner.
Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments.
Duties and Responsibilities
1. Welcoming, registering, including the accurate collection of credit card details and patient information.
2. Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
3. Compliance with NHS forms and processes.
4. Processing in-patient/out-patient charges.
5. Cash handling strictly within the parameters of the ‘Handling Cash Policy’.
6. Discharge of patients onto computer system ensuring accuracy of all information.
7. Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
8. Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.
Who we're looking for
9. A personable individual with the ability to work on own initiative as well as part of a team
10. Good basic PC skills, including Word, Excel and Outlook
11. Excellent customer service skills
12. High degree of accuracy in administration
13. Great communication skills at all levels
14. Experience in a customer service environment
15. Experience with information management systems
16. Switchboard experience
Working Hours: Our receptions are open from 06:30 – 21:00 so will be a variation of shifts as required.
Contract Type: Bank, 0 hours contract
Benefits
17. Bank colleagues are paid weekly
18. We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
19. Save an average of £50 per month with our free onsite car park
20. Access to Spire Healthcare pension
21. Access to Blue Light Card discounts
22. Free uniform
23. Free DBS
24. Full induction, including mandatory training updates
25. Opportunities for further training and progression into permanent posts
26. Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
27. Driving clinical excellence
28. Doing the right thing
29. Caring is our passion
30. Keeping it simple
31. Delivering on our promises
32. Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
About Us
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.
We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.