This role focuses on the technical delivery, configuration, and optimization of Oracle Service Cloud (B2C Service) environments. We are seeking a consultant who prioritizes robust technical foundations and can translate complex requirements into stable, scalable functional designs.
Key Responsibilities
* The end-to-end configuration of Oracle Service Cloud, including Business Rules, Workspaces, Workflows, and Custom Attributes.
* Design and maintain integrations between Oracle Service Cloud and external HRIS/ERP systems using REST/SOAP APIs and Open Panel.
* Execute complex data migrations and ensure data integrity across multi-environment deployments.
* Provide direct technical advisory to stakeholders, focusing on immediate project milestones and system stability.
Technical Requirements
* Proven experience with Oracle Service Cloud (formerly RightNow) configuration and administration.
* Proficiency in PHP, .NET, or Java for server-side customizations and add-in development.
* Ability to build advanced Analytics reports and dashboards for operational tracking.
* Familiarity with the Oracle Cloud Infrastructure (OCI) ecosystem is highly advantageous.
#J-18808-Ljbffr