Job Description
In this role, you'll be instrumental in managing a diverse team, including Duty/Site managers, Supervisors, and Static Guards, ensuring operational effectiveness and maintaining top-tier security protocols.
As the first point of contact for service management, you'll contribute directly to the safety and well-being of our community. If you're passionate about creating a secure environment and have a proven track record in security operations, we invite you to join us in this impactful role.
Key Responsibilities
1. Day to day operational management of Security Services including out of hours visits/audits
2. Ownership of schedules and deployment of cover officers including third party supplier Officers
3. Plan and allocate work to ensure effective use of resources including staff and equipment.
4. Compilation and management of rosters/schedules via SOC Team (and WFM/iTime) systems
5. Complete all security audits (QIRs/Site Audits) via ServiceTrac to agreed schedule/s and follow through on actions, ensuring timely reporting to senior management as required.
6. Ensure that standards are consistently achieved and maintained and improved where there is opportunity.
7. Ensure Operations Performance security methods are actioned where required and processes are maintained.
8. Maintain and review all relevant health and safety documentation in line with legislation and ISS compliance requirements
Professional and Personal Competencies/Qualifications
9. 3 years + previous experience of managing security contract sites, soft services or similar at cluster or area level
10. SIA Licence
11. Previous experience of managing people
12. Knowledge of Security Guarding operations to BS:7499 standard
13. Experience of working to budgets
14. Excellent written and verbal communication skills
15. Excellent interpersonal skills that will allow you to influence and negotiate with clients
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.