A stunning stone building high on Lansdown Hill with picture-perfect countryside views, across the Charlcombe Valley. Just a mile from town, The Hare & Hounds feels like a world away. This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager. About You Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently. Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go. Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary. You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times. You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team. Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed. A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away. You know health and safety regulations like the back of your hand. Team members see you as an inspiring role model and know they can depend on you for support and development. You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day. What We Offer You In Return 30% off food and drink in our pubs 50% off overnight stays in our pubs £150 towards a stay in one of our pubs Tips Bonus Scheme Discount scheme across hundreds of retailers Cycle to work scheme on select roles Learning and development opportunities Career progression Meal provided for shifts over 6 hours (up to the value of £10) Family-friendly policies Flexible working Paid time off to volunteer Additional Info If you would like more information and a job description please email recruitment@staustellbrewery.co.uk St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working. Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.