Night Receptionist
Imperial London Hotels Group based at Morton Hotel / Bedford Hotel
40 hours (5 out of 7 nights weekly rota)
£26,436.80 + Benefits
Do you love meeting new people and sparking conversations?
Are you a friendly and organised team player with a knack for making others feel at ease?
Do you want to work in a unique, family-run hotel?
If so, we’d love to hear from you!
We’re looking for a warm and welcoming Night Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.
Why Join Us?
This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager, Night Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.
No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.
Based in Bloomsbury, you'll be in the heart of London, working at Morton Hotel, with 34 rooms. It’s a homely place to be, offering a cosy basement bar and artwork lining the walls throughout the building.
What we’re looking for:
* 1 Year of Experience as a Front Office Receptionist / Night Receptionist in the hotel industry
* A natural flair for customer service
* Positive and caring personality
* Problem-solving abilities
* Flexibility to work a varied shift pattern: night shifts including weekends and bank holidays
* Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
* Professional proficiency in English
* Team-oriented attitude
* Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
* Proficiency in multiple languages
* Proficiency in OPERA (PMS System)
What’s In It for You:
* 28 days holiday, rising to 33 with length of service (including bank holidays).
* Access to ILH Training Academy programmes, apprenticeships and supported study
* Holiday Purchase Scheme
* Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
* Interest‑free Season Ticket Loan
* Workplace Pension
* Team member flat rate and 50% friends and family hotel discount
* 50% discount across ILH F&B outlets
* Discounted drinks at Blooms Café
* Employee‑funded Health Cash Plan
* Local Bloomsbury discounts
* Early Pay access
* Shopping discounts with selected retailers
* Salary sacrifice schemes including nursery care, cycle to work, and technology
* Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
You can explore additional benefits here.
About Us:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!