Position Title & Code:Trainer Senior BSA
Location: 200 I St SE Washington DC 20003(Hybrid)
Project End Date: 09/30/2024(With Possible extension to next fiscal year)
Short Description:
BA/Trainer youll be responsible for maintaining businessprocess flow diagrams learning new application developing trainingmaterial and delivering training. This position requires 4 day onsite.
JobDescription:
Responsibilities:
1. Business analysis and process mapping
2. Maintain comprehensive business process flow diagrams(i.e. process maps / flow charts) to document and visualizeworkflows that are supported by new softwareapplication.
3. Collaborate with Product Ownersto understand business processes watch demonstrations and using asandbox develop training material for staff.
4. Identify channels to deliver training to staff includingvideos tipsheets contextual help and others.
5. Training and organizational change management
6. Create training materials including user guides videosand other instructional resources to facilitate user onboarding andongoing system support.
7. Collaborate withcrossfunctional teams to maintain knowledge base portals such asConfluence AzureDevOps and SharePoint ensuring that information isuptodate organized and easily accessible.
8. Conduct handson enduser training on Dynamics 365 ensuringusers are equipped with the knowledge and skills necessary toutilize the system effectively.
Skill Assessment: (Please include theyears of experience last used and brief description on skills belowinformation is to be submitted along with theresume)
Skill
Required /Desired
Amount of Experience
YearsUsed
Last Used
1115 yrs. BAexperience
Required
15Years
Project management skills with theability to prioritize tasks and meet deadlines
Required
5 Years
1115 yrs.requirements gathering and documentation
Required
15 Years
1115 yrs. MSOffice/suites experience
Required
11Years
Handson enduser training on Dynamics365
Required
3 Years
Develop training materials including user guides videosand other instructional resources to facilitate user onboarding andongoing system support
Required
3Years
Proven experience as a BusinessAnalyst specifically in developing business process flow diagramsuser stories and acceptance criteria
Required
3 Years
Business Process andworkflow/data flow design (i.e. process maps / flow charts) ANDIMPLEMENTATION
Required
2Years
Experience working withKnowledgebase portals such as Confluence AzureDevOps andSharePoint
Highlydesired
1 Years
Experience in Child Welfare Agency
Highly desired
1 Years