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Systems and support assistant

Birmingham (West Midlands)
Bishop Fleming
Support assistant
Posted: 15 June
The role

Description

About this opportunity

We are looking to recruit a Systems and Support Assistant to join our Technology Team.

This role will suit applicants who have some experience of working within a Technical Support role and is keen to develop their IT knowledge further.

You will be responsible for providing remote IT Technical Support to a userbase of over 520 people along with face-to-face support throughout our offices. Supported by other members of our Technology Helpdesk team, this role will give you the opportunity to develop a wide range of skills whilst working for one of the South West’s leading employers.

Your responsibilities will include:

  • Logging helpdesk calls and providing assistance to resolve issues
  • Email administration such as releasing quarantined emails
  • Day to day administration of our Cloud based software
  • User account administration
  • Day to day administration of our Cloud based file sharing service
  • Asset logging / keeping asset register up to date
  • Distributing IT equipment to staff
  • Installing software
  • Building laptops/phones/tablets for end users
  • Identifying tickets logged that would benefit from additional training
  • Visiting other offices to engage with users and check office IT equipment
  • What we are looking for

    To be considered for the role, you will need to have:

  • Previous Technical Support experience
  • A good understanding of Microsoft Office
  • Strong communication and interpersonal skills
  • A passion for technology and a self-motivated approach to work
  • This role will be primarily office based.

    Why join us

    We are an award-winning certified Great Place to Work® provider of Audit, Accountancy, Tax and Advisory services in the South West and West Midlands. With a turnover of £48m, we saw growth of almost 15% over the last 12 months. We are also currently ranked fifth in the Accountancy Age Mid-Tier Power Index and are the largest provider of audit services to multi-academy trusts in the academy sector.

    From owner-managed businesses, SMEs, and large businesses; to entrepreneurs and private individuals; we offer full services across a diverse range of sectors.

    With 9 offices, over 50 partners, and over 500 people, we have the capability and capacity to meet our clients’ needs. From owner-managed businesses to large businesses we have the full-service expertise to advise our clients. 

    We are also a member of Kreston Global, a global network of independent accounting firms in more than 100 countries.

    We also offer a multifaceted benefits package, which includes:

  • 25 days holiday, plus bank holidays
  • Extra time off at Christmas - in addition to your annual leave entitlement, we close between Christmas and New Year
  • Hybrid and flexible working
  • A contributory pension scheme
  • Life assurance
  • Critical illness cover
  • Simply Health cashback plan including access to 24/7 online GP service and counselling services
  • Perkbox discounts and rewards platform with over 4,000 perks and discounts
  • Social events with active social committees that plan internal and external events
  • Numerous opportunities for development
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