Customer Care Advisor / Administrator
Location: Norfolk
Full Time | Permanent
Our client is a well-established regional house builder with an excellent reputation for delivering high-quality homes across Norfolk. Due to continued growth, they are looking to recruit a proactive and organised Customer Care Advisor / Administrator to join their busy and friendly team.
This is an excellent opportunity for someone with strong administrative skills and a customer-focused mindset, ideally with experience or knowledge of house building or construction.
The Role
As Customer Care Advisor / Administrator, you will act as a key point of contact for homeowners, ensuring all post-completion queries and maintenance issues are handled efficiently and professionally.
Your responsibilities will include:
* Managing customer enquiries via phone and email
* Logging and coordinating remedial works with site teams and subcontractors
* Scheduling appointments and tracking progress of outstanding issues
* Maintaining accurate records and updating internal systems
* Liaising with construction teams to ensure timely resolution of defects
* Supporting the wider customer care and technical teams with administrative duties
About You
The ideal candidate will:
1. Have previous experience in a cu...