Here at Dr Gilkar & Partners, we are looking to recruit a care navigator to join our busy and diverse growing practice. The opportunity covers both our main surgery at Little Horton Lane and our branch surgery based in the Woodroyd Centre. As part of our friendly team, you will be responsible for providing a pleasant and efficient service to our patients, being the face of the practice.
Main duties of the job
Based firstly at Little Horton Lane, you will work as part of a team responsible for delivering a high-quality, patient-focused, efficient service as the first point of contact for our patients. You will be expected to demonstrate excellent communication and customer skills and show empathy when required. You will be proficient in IT and able to work in a busy, challenging environment.
Duties and responsibilities include:
* Maintaining and monitoring the practice appointments system
* Processing telephone requests for appointments, visits, and ensuring callers are directed to the appropriate healthcare professional
* Processing and distributing incoming and outgoing mail
* Taking messages and passing on information
* Filing and retrieving paperwork
* Processing repeat prescriptions in accordance with practice guidelines
* Initiating contact with and responding to requests from patients, other team members, and healthcare agencies
* Providing clerical assistance as required, including filing, photocopying, and scanning
About us
The practice has approximately 8,000 patients within the diverse BD5 area. We are part of PCN 6, a fast-growing primary care network. We are a welcoming and friendly team looking for a pleasant and experienced care navigator to join us.
Job responsibilities
The Care Navigator is the first point of contact for patients contacting the GP surgery through various methods, including telephone, face-to-face, and online consults. The role aims to optimize the patient journey, ensuring requests are managed appropriately while delivering excellent service.
The role involves:
* Supporting patient navigation to the appropriate healthcare provider or service
* Answering calls efficiently and courteously, providing clear information
* Handling general inquiries, explaining procedures, and booking appointments
* Providing an effective reception service to patients and visitors
* Registering new patients promptly and accurately
* Managing incoming and outgoing calls, messages, and ensuring accurate documentation
* Accessing and updating patient records using SystmOne
* Completing tasks on SystmOne, including communication and record management
* Filing, scanning, and distributing paperwork
* Processing repeat prescriptions according to guidelines
* Data entry, collation, and recording of information as per procedures
Please note a full list of responsibilities is within the attached job description.
Person Specification
Qualifications
* GCSEs including Maths and English or equivalent (essential)
* A level standard (desired)
* Higher Education (desired)
* NCQ Customer Care qualification
* SystmOne knowledge (desirable)
Experience
* Experience handling high-volume calls
* Customer service experience
* Experience working with the public in NHS or primary care settings
* Teamwork and initiative experience
* Experience with SystmOne or similar systems
Skills
* Basic IT skills
* Keyboard skills
* Literacy skills
* Verbal communication skills for in-person and telephone interactions
#J-18808-Ljbffr