Reservations agent

Job Description As a Reservations Agent , you'll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction. Working hours: Monday to Friday, 9:00am–5:00pm Key responsibilities will include (but are not limited to): Responding promptly and with professionalism to guest enquiries via phone, email, and other communication channels. Guide guests in selecting the ideal room options to ensure the best experience and maximise booking potential. Efficiently manage bookings, including changes and cancellations. Record guest preferences and special requests for seamless communication with departments. Collaborate with the front office and teams to optimise occupancy and guest satisfaction. Ensure accurate reservation details and smooth check-ins for every guest.