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Overview
Our Implementation Team turns signed contracts with hospital partners into fully-operational, high-functioning specialty pharmacy programs. The Implementation Director leads efforts to establish the program, build relationships across hospital leadership, evaluate workflows, implement new processes, coordinate with pharmacies, connect sites to the Shields central hub, hire and train staff, and support the program roll-out.
Responsibilities
* Own the planning and execution of complex specialty pharmacy implementation projects and related assignments.
* Define the approach for new partner site implementations, develop and drive project plans, and lead execution as a hands-on problem-solver.
* Develop collaborative relationships with key stakeholders at partner health systems (director and VP-level leaders) to ensure day-to-day success and long-term account management opportunities.
* Design and execute site-based staffing plans; hire, onboard, and train staff for newly implemented sites; serve as interim site manager/director as needed during go-lives.
* Review existing workflows related to the specialty pharmacy program, define go-forward workflows, and optimize operations across clinical and hospital environments.
* Collaborate with Shields IT to implement IT and data analytics infrastructure; ensure effective cross-site collaboration and issue resolution.
* Coordinate with internal Shields teams to meet deadlines and deliver high-quality work; provide coaching and guidance to ensure value and alignment with client needs.
* Think critically and adapt strategies to address unique challenges of new site implementations.
* Develop client-ready materials (e.g., PowerPoint, Excel analyses) for meetings with new partners.
* Provide project status updates and lead status meetings with clients and project teams; prepare weekly reports.
* Travel to hospital partner locations as required (approximately 3-4 days per week).
* Other duties as assigned.
Qualifications
* Bachelor's Degree or equivalent work experience.
* Experience in private equity and consulting; healthcare sector preferred.
* 5-7 years of experience managing complex projects in healthcare provider organizations (e.g., health system consulting, change management, or implementation roles).
* Strong experience navigating healthcare delivery environments (hospitals, health systems, ambulatory care).
* Basic knowledge across finance, operations, IT, HR, training, and marketing.
* Experience managing client relationships across levels, driving change management, and delivering results.
* Ability to facilitate meetings and drive decisions, actions, and accountability.
* Ability to influence and lead across teams and stakeholders.
* Strong relationship-building, problem-solving, and communication skills; excellent time management.
* Proven track record of managing multiple projects and deadlines; detail-oriented and adaptable to changing priorities.
* Ability to quickly learn pharmacy operations details from internal experts.
* Proficient with Microsoft Project, Word, Excel, and PowerPoint.
* Willingness to travel 4 days per week, with a variable schedule across cities.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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