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Client:
GBS Global Applied Knowledge
Location:
Leeds, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
9adc3b4d919e
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
To support students and applicants with their Student Funding applications, contacting students, scheduling online meetings, updating records and responding to enquiries relating to student funding and eligibility criteria.
To provide a high level of customer care throughout the academic year.
WORKING PATTERN:
* Monday - Friday 3pm to 8pm
* Saturday 10am to 3pm
* Sunday (Only During enrolment periods)
* Please note, working pattern is subject to change during the busy periods.
Main Responsibilities
Main Responsibilities
* Ensure all students receive full support for their student finance application before and after the course starts by providing prompt and accurate advice to their enquiries
* Assist students in making their applications to Student Finance via online or paper application forms
* Manage Student Finance enquiries related to undergraduate and postgraduate recruitment for courses offered by GBS
* Coordinate with relevant departments to resolve student’s queries
* Respond to student’s queries via email and SysAid ticketing system
* The duties listed are not exhaustive and may be varied from time to time as dictated by the changing needs of GBS.
* The post holder will be expected to undertake other duties as appropriate and as requested by their Line manager.
Requirements
Requirements
* A high degree of computer literacy (particularly Microsoft Office Excel)
* Background in Student Finance is desirable but not essential
* Dynamic, enthusiastic, self-motivated and disciplined individual with good communication, listening and organizational skills
* Effective time management and planning
* Strong communication skills both verbal and written
* Ability to think outside the box
Other Information
Other Information
The Finance Support Officer will also be expected to demonstrate their commitment:
* to GBS values and regulations, including equal opportunities policy.
* the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
* to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.
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